Clinical Operations Manager (LVN)
Department:
Clinical Operations
Reports To:
Director of Clinical Operations
FLSA Status:
Non-Exempt
Supervises:
Position Summary
The Lead Licensed Vocational Nurse (LVN) – Clinical Operations serves as the clinical leader for all Medical Assistants across the organization. This position is responsible for ensuring excellence in clinical operations through leadership, education, quality assurance, process improvement, workforce development, and standardization of clinical practices.
This leader partners closely with providers, Practice Administrators, Human Resources, Quality, Compliance, Revenue Cycle, and Executive Leadership to ensure every clinic consistently delivers safe, efficient, patient-centered care.
The Lead LVN is responsible for developing clinical talent, establishing best practices, monitoring quality metrics, leading clinical training initiatives, and supporting the organization's continued growth through scalable clinical workflows.
This role combines leadership, education, quality management, operational strategy, and direct clinical oversight.
The ideal candidate is an experienced nurse leader with exceptional organizational skills, strong clinical judgment, outstanding communication abilities, and a passion for developing high-performing clinical teams.
Position Purpose
The Lead LVN exists to ensure every Medical Assistant throughout the organization practices at the same high clinical standard regardless of clinic location or specialty.
The Lead LVN is expected to continuously improve patient care, employee competency, provider satisfaction, operational efficiency, and regulatory compliance.
Leadership Responsibilities
Serve as the clinical leader for all Medical Assistants across the organization.
Provide day-to-day clinical guidance and support.
Develop accountability within MA teams.
Coach employees toward clinical excellence.
Conduct regular one-on-one development meetings.
Identify future leaders within the MA team.
Assist with disciplinary coaching regarding clinical performance.
Partner with Practice Administrators regarding employee performance.
Promote teamwork between departments.
Lead by example.
Support organizational culture initiatives.
Clinical Operations
Develop standardized workflows across all clinic locations.
Ensure consistency in:
Monitor workflow efficiency.
Recommend operational improvements.
Develop clinical checklists.
Assist with clinic openings.
Support provider onboarding.
Evaluate staffing models.
Develop scalable clinical processes as the organization grows.
Medical Assistant Training & Development
Design and oversee the organization's MA onboarding program.
Develop competency checklists.
Create standardized training materials.
Develop annual competency assessments.
Lead skills validation.
Conduct classroom instruction.
Perform clinical demonstrations.
Evaluate new hire competency.
Develop continuing education programs.
Maintain employee training records.
Identify knowledge gaps.
Develop remediation plans.
Coordinate cross-training initiatives.
Mentor Float Medical Assistants.
Prepare future Lead Medical Assistants.
Develop career progression pathways.
Quality Assurance & Clinical Auditing
Develop the MA Quality Assurance Program.
Perform routine clinical audits including:
Perform random competency observations.
Trend deficiencies.
Develop corrective action plans.
Monitor quality metrics.
Present quality reports to leadership.
Implement improvement initiatives.
Clinical Compliance
Ensure compliance with:
Conduct mock inspections.
Prepare clinics for regulatory surveys.
Monitor crash cart readiness.
Monitor medication expiration.
Monitor refrigerator logs.
Monitor controlled medication documentation.
Strategic Planning
Partner with executive leadership to develop long-term clinical strategies.
Participate in:
Evaluate future staffing needs.
Assist with organizational scaling.
Recommend staffing models.
Identify workflow bottlenecks.
Develop efficiency initiatives.
Support mergers or acquisitions if applicable.
Provider Support
Partner with providers regarding:
Clinical workflow concerns
Medical Assistant performance
Clinical process improvements
Procedure preparation
Patient flow optimization
Clinical documentation support
Provider onboarding
New clinical services
Provider MA coverage
Employee Development
Develop leadership within the MA department.
Conduct:
Performance coaching
Skills development
Clinical education
Continuing education
Succession planning
Leadership mentoring
Recruitment & Hiring
Assist HR with:
Interviewing Medical Assistants
Clinical skills testing
Hiring recommendations
Orientation
Probation evaluations
Retention initiatives
Workforce planning
Performance Metrics
Responsible for monitoring:
MA competency completion
Clinical documentation quality
Patient rooming times
Patient satisfaction
Clinical error rates
Medication administration accuracy
Injection competency
Quality audit scores
Training completion
Provider satisfaction
Employee retention
Clinical productivity
Enhanced Vitals compliance
Clinical note accuracy
Qualifications
Required:
Current Texas LVN License in good standing
Current BLS Certification
Minimum five years clinical experience
Minimum three years leadership experience
Preferred:
Experience supervising Medical Assistants/LVNs
Multi-specialty clinic experience strongly preferred
Strong understanding of quality improvement
Experience with policy development
Lean Healthcare or Six Sigma experience preferred
Physical Requirements
Ability to stand for extended periods
Walk between clinics
Lift up to 50 pounds
Travel between clinic locations
Demonstrate clinical procedures
Perform occasional direct patient care
| Location | Humble, TX |
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