Clinical Patient Services Representative

JOB SUMMARY:  

The Clinical Patient Services Representative will be assigned to one of Aylo Health’s Clinical offices and is responsible for managing the encounters, and clinical relationship between provider and patient while driving best in class patient experience. These consists of but not limited to ensuring

The Clinical Patient Services Representative serves as a key member of the Care Team for a designated office and assists with post-visit communications and workflows to facilitate quality healthcare and a best-in-class patient experience.  This includes ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers’ direction. 

ESSENTIAL FUNCTIONS:  

• Initiate outgoing calls to patients with pending post visit care
• Manage patient care and provider relation
• Manage turnaround time for encounters
• Server as a point of escalation for a Level I Clinical MA
• Receive and process e-prescription request from the pharmacy 
• Call-in and submit patient medication to pharmacy as instructed by provider
• Contact insurance companies to receive prior authorization for medication
• Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
• Answers patient inquiries regarding general medical questions
• Obtain necessary personal and clinical information from patients
• Accurately document telephone encounters 
• Receive test results from providers through telephone encounters
• Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
• Performs other duties as assigned 

QUALIFICATIONS REQUIRED: 

• High School graduate or equivalent education 
• Proven history of driving a positive patient experience
• Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration 
• 2+ years’ work experience in a clinical private practice setting with EMR experience
• Must be able to work quickly and efficiently to initiate high volume of outgoing calls
• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks
• Professional verbal and written communication skills
• Ability to work independently or with a team
• Must be able to report to work as scheduled without delay
• Professional appearance and positive attitude
• Excellent communication and problem-solving skills.

We offer our employees a comprehensive benefits package that includes:

• Medical insurance with prescription drug coverage
• Dental insurance
• Vision insurance
• Company-paid basic life insurance
• 401(k) with company match
• Dependent Care Flexible Spending Account
• Healthcare Flexible Spending Account
• Paid time off

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