Clinical Performance Improvement Coordinator

Clinical Performance Improvement Coordinator

Salary

$116,357.28 - $140,383.36 Annually

Location

Santa Barbara, CA

Job Type

Full-time

Job Number

26-3098-01 (O)

Department

County Health Department

Opening Date

07/16/2026

Closing Date

7/22/2026 5:00 PM Pacific

• Description
• Benefits
• Questions

Description

SALARY

$119,267.2 - $143,892.32 Annually

County of Santa Barbara Health is seeking a passionate and experienced health care professional to join us as a leader on the County Health team.

We currently have one (1) Full-Time Clinical Performance Improvement Coordinator vacancy in the Primary Care and Family Health (PCFH) division that may be home-based in Santa Barbara but will be required to travel throughout the County. The County classification title is Public Health Performance Improvement Coordinator.

We are also accepting applications to establish an employment list for future Full-Time, Part-Time, Extra Help and *1414 vacancies for Public Health Performance Improvement Coordinator in Santa Maria and Santa Barbara.

• CSR 1414 (Leave of Absence): This recruitment is to fill a position vacated as a result of a leave of absence (CSR 1414) and the duration of the appointment shall be subject to the return of the individual who is on leave. A person who is appointed to a position under CSR 1414 may be able to transition into a regular position in the classification without re-application or re-testing, depending on the performance of the appointee and the needs of the department.

Please select the location(s) you would like to be considered for current and future vacancies. If you qualify for this position, pass the required selection steps and are in the area of selection, then your name may be sent to the hiring manager(s) of the vacancy location(s) where you have expressed that you are willing to work.

Please note: Incumbents will be required to travel within the County and outside the County.

Visa Sponsorship: Please note this position is not eligible for visa sponsorship. Applicants must be authorized to work for ANY employer in the United States without the need for visa sponsorship by the start date of employment.

BENEFITS: The County of Santa Barbara offers generous benefits. Click on the Benefits Tab above or CLICK HERE to view more information.

In addition, applicants from other public sector employers may qualify for:

• Retirement reciprocity
• Time and service credit towards for an advanced vacation accrual rate

POSITION: Under general direction of the Chief Medical Officer (CMO), the Clinical Performance Improvement Coordinator coordinates quality improvement; makes recommendations regarding quality improvement in service and changes to protocols; investigates incidents and complaints and makes recommendations to managers and executives regarding corrective actions; coordinates multiple data collection and database systems to ensure timely and accurate reporting of incidents and non-compliance, and performs other related duties as required.

The IDEAL CANDIDATE will possess:

• Experience in developing, implementing, and evaluating projects within a healthcare setting;
• Knowledge of data collection methods and experience using data for research and quality improvement;
• Experience with grant writing and reporting;
• Strong technical writing skills, particularly in preparing clear and concise reports;
• Excellent communication skills with a variety of stakeholders, including high-level local and state contacts, as well as internal teams;
• Strong organizational skills to coordinate trainings and actively participate in committees or special events;
• Experience training staff on healthcare best practices and efficiency strategies;
• Experience reviewing and improving policies, procedures, and protocols to enhance patient care.

About the Program:

Primary Care and Family Health (PCFH) program:

The Santa Barbara County Health Care Centers offer comprehensive primary and specialty care services to meet the diverse needs of the community. With five Federally Qualified Health Centers (FQHC) located throughout Santa Barbara County, they provide a range of services, including Primary Care, Internal Medicine, Obstetrics & Gynecology, and Specialty Care.

Patients of all ages-adults, teens, children, and infants-have access to a wide variety of healthcare services, such as:

• Pharmacy Services
• Immunizations
• Womens Health Services, including Obstetrics, Family Planning, and Gynecology
• Well-Child Exams
• Physicals for school, General Relief (GR), DMV, and specialty needs
• Health Care Reform Enrollment Assistance

To learn more about the Santa Barbara County Health Care Centers and their services, click here.

County of Santa Barbara Health Care Centers:

• Santa Maria Health Care Center,2115 S. Centerpointe Parkway, Santa Maria, CA 93455 (map)
• Lompoc Health Care Center, 301 North R Street, Lompoc, CA 93436 (map)
• Santa Barbara Health Care Center,345 Camino del Remedio, Santa Barbara, CA 93110 (map)
• Franklin Health Care Center, 1136 E. Montecito Street, Santa Barbara, CA 93103 (map)
• Carpinteria Health Care Center, 931 Walnut Avenue, Carpinteria, CA 93013 (map)

CLICK HERE to learn more about the County of Santa Barbara Health

and follow us on Social Media to stay up-to-date.

Examples of Duties

• Coordinates the performance improvement program of selected regulatory and compliance programs; develops quality assessment and improvement criteria to monitor provider staff and activities in selected programs; develops and implements data collection systems for analyzing and assessing the effectiveness of health and medical care and services; collects data for research purposes and participates in grant preparation; incorporates research data into operational policies; analyzes collected information to identify current trends and unmet needs, and to determine whether providers are in compliance with state regulations and local policies and protocols.
• Establishes quality improvement goals and monitors program data; modifies quality improvement program as necessary; ensures program success by conducting quality improvement audits and investigating areas of concern; recommends appropriate measures to improve services levels; attends and may facilitate provider peer review meetings to address quality control issues; may recommend to managers and executives the suspension or revocation of provider status or individual certification; may recommend referral of incidents to the appropriate state agency for further action.
• Reviews current policies, procedures, and protocols of identified agencies and providers; recommends and implements changes, and monitors compliance.
• Collaborates with providers, community organizations, and internal staff to develop quality improvement programs and identify areas that require additional attention or training; may assist in developing curriculum for training; coordinates and staffs various countywide committees related to system improvement and oversight.
• Reads trade publications and attends professional training conferences to learn about new practices and standards; ensures appropriate changes are implemented throughout the system; educates providers about changes; evaluates needs for training and provides or arranges for appropriate training for service providers and/or program staff.
• May supervise other program staff.

Employment Standards

• Possession of a valid license as a Registered Nurse and two (2) years of professional-level administrative experience in clinical care that included experience in quality improvement and program performance improvement; OR,
• Possession of a valid professional license or certification in clinical care AND two (2) years of professional-level administrative experience in clinical care that included experience in quality improvement and program performance improvement; OR,
• A combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Additional Requirements: Licensing, certification, or experience related to a particular regulatory function may be required depending on program assignment.

Knowledge of: medical terminology; goals, responsibilities, and regulatory requirements of medical and/or emergency services programs; health care practices and procedures; quality improvement and performance improvement standards, guidelines, and practices; laws and regulations related to the provision of medical and/or emergency services; standard medical organization structures; techniques used in research, analysis, and report preparation; statistical reporting methods; standard office computer applications; standard English grammar and usage.

Ability to: analyze program needs; develop program strategies and recommendations; establish and maintain effective working relationships with various County departments, providers, and community organizations; communicate effectively both orally and in writing; set priorities and coordinate a variety of program activities; maintain accurate records; gather data, analyze the information, draw conclusions, and make recommendations; maintain objectivity and confidentiality during investigations; work independently; make presentations in front of groups; understand and interpret various state and local regulations and policies related to the provision of medical and emergency services; learn principles and practices of supervision.

Supplemental Information

APPLICATION & SELECTION PROCESS

• Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
• Supplemental Questionnaire Rating - Responses to the required examination supplemental questions will be evaluated and scored. Candidates' final score and rank on the eligibility list will be determined by the responses to these questions. This process may be eliminated if there are fewer than 11 qualified candidates.

Candidates must receive a percentage score of at least 70 on the Supplemental Questionnaire Rating to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule 6. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive an email notice of their score on the examination, rank on the employment list, and duration of the employment list.

REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider, or learning institution.

Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.

County of Santa Barbara Health ("County Health") requires all employees working in direct contact with patients or clients in a high-risk environment to comply with the County Health Employee Immunizations policy. This can be accomplished by providing documentation of immunizations, submitting laboratory immune titers demonstrating adequate immunity, or obtaining required vaccinations. A list of requirements, based on the specific program, will be sent at the time an offer letter is presented to the selected candidate(s) and initial documentation will be required at this time.

Conditional Job Offer: Once a conditional offer of employment has been made, candidate will be required to successfully complete a background check, which includes a conviction history check, and satisfactory reference checks. The appointee will be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a one-year probationary period.

Disaster Service Workers: Pursuant to Governmental Code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.

STATEMENT OF COMMITMENT

The County of Santa Barbara provides equal employment opportunities to all employees and applicants and prohibits discrimination, harassment, and retaliation of any type with regard to any characteristic or status protected by any federal law, state law, or Santa Barbara County ordinance. The County continues to be committed to a merit-based selection process and to eliminating barriers to attracting and retaining top qualified candidates. The County has a long-standing practice of providing a work environment that respects the dignity of individual employees and values their contributions to our organization.

APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: 07/22/26, by 4:59 p.m. PST; Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com.

Farrah Medrano, County Health Talent Acquisition Lead - PHDRecruiter@sbcphd.org.

Retirement Plans

• Generous County Defined Benefit Plan
• Eligible to participate in 457(b) Deferred Compensation Plan
• Retirement Reciprocity with CalPERS, CalSTRS, and 1937 Act plans
• For more information on our retirement plans, please visit: https://www.sbcers.org/ and http://www.santabarbara457.com

Health Benefits

• Choice of dental, vision and medical plans. In addition to the Benefit Allowance noted above, the County contributes toward medical premiums and dental premiums
• On-Site Employee Health Clinics in Santa Barbara and Santa Maria which provide ongoing and episodic services to eligible employees and their eligible dependents
• Employee Assistance Program (EAP) offers free, confidential assistance with personal and workplace problems to employees and their immediate family members
• Healthcare Advocacy Program to help employees navigate the complexities of health plan benefits
• Available Health Care and Dependent Care Flexible Spending Accounts, Health Savings Account (HSA), Supplemental Term or Whole Life Insurance, Personal Accident Insurance, Critical Illness Insurance, Accident Insurance and more!
• For more information on our health benefits, please visit: https://www.countyofsb.org/4012/Health-Benefits

Paid Time Off

• Vacation Leave 12 to 25 days per year depending on length of public employment
• Sick Leave 12 days annually with unlimited accumulation, one year of which can be converted to service credit upon retirement
• Paid Holidays based on bargaining unit (view the compensation summary for this bargaining unit, link below)
• Alternative Transportation Benefit (TDM) up to 2 days of additional vacation for using alternative methods of commuting
• For more information on Paid Time Off please view the Compensation Summary for this bargaining unit (available below)

Miscellaneous Benefits

• County Paid Term Life Insurance
• County Paid Long Term Disability Insurance
• Childcare and Employee Discounts
• Relocation Assistance may apply
• Flexible work schedule may apply
• For more information on all of these benefits, please visit: https://www.countyofsb.org/4013/24636/WorkLife-Benefits

Compensation Summary

• To view the Compensation Summary specific to the bargaining unit for this position (link to full Memorandum of Understanding also available at bottom of the summary), please visit: https://www.countyofsb.org/3085/SEIU-Local-620
• This benefits list is for convenience only; please refer to the Memorandum of Understanding for complete details of terms and conditions. Amounts are generally prorated for part-time employment.

01

To be considered for this position, your application must CLEARLY state how you meet the requirements under EMPLOYMENT STANDARDS on the Job Posting or you will not be considered for this position. If you are unsure, go back and review your application before continuing. Which Employment Standard did you clearly state on your application?

• Possession of a valid license as a Registered Nurse and two (2) years of professional-level administrative experience in a health field related to the assignment and that included experience in quality improvement and program performance improvement.
• Possession of a valid professional license or certification in clinical care, AND two (2) years of professional-level administrative experience in clinical care and that included experience in quality improvement and program performance improvement.
• A combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.
• None of the above - I DO NOT meet the Employment Standards and will not be considered for this position.

02

If you selected A combination of training, education, and experience that is equivalent to one of the employment standards listed... for the previous question, please describe in detail your combined training, education, and experience that qualifies you for this position. If this question does not apply to you, please enter "N/A" in the box below.

03

If you selected that you have a valid license as a Registered Nurse or a valid professional license or certification in clinical care for question #4, please list the type of valid license you hold and your license number below for verification. Please make sure this information is also listed on your application under "Certificates and Licenses." If this question does not apply to you, please enter "N/A" in the box below.

04

This position requires that you are willing to work at ALL LOCATIONS within the County and agree to these terms, regardless of your location selection on your application. All candidates hired, can be placed at any location and transferred to another location during your employment with the County of Santa Barbara

• I have read the following statement and accept the conditions.
• I DO NOT agree to the terms above and understand that I will be disqualified from this recruitment.

05

This position requires travel throughout the County of Santa Barbara. As a result, a valid California Class C Drivers License may be required at the time of appointment.

• I understand.

06

The following questions are a Civil Service Examination.

The Civil Service Examination for this recruitment is a Supplemental Questionnaire Rating. Please read each question carefully as this examination will determine your placement on the employment list. Responses to these questions will be used as a weighted, scored selection device.

Evaluators will not have access to your application (including work history and education), application supporting materials (e.g. resumes, cover letters, transcripts), or any previous responses in your supplemental questionnaire. They will only have the information provided in each of your responses below.

For information on protest procedures, refer to Civil Service Rules 612 and 613: https://www.countyofsb.org/1444/Civil-Service-Rules

• I understand the only information I provide in the response boxes below will be evaluated and used to determine my score and rank on the employment list.

07

Please check all health care settings below in which you have worked, volunteered, or completed an internship. Select all that apply.

• County Health Center
• Federally Qualified Health Care Center (FQHC)
• Community-Based Health Care Center
• Other Outpatient Health Care Center
• Inpatient Hospital setting
• Correctional Health Center
• Hospice care
• Home care
• I DO NOT have experience working in any of the health care settings listed above.

08

Which of the following best describes your experience designing, implementing, and monitoring performance improvement systems within a public health or healthcare setting? (Please ensure full details of your experience, including employer name, years of experience, and description of activities, are included on your application under "Job Experience".)

• I have general quality improvement knowledge but limited direct experience.
• I have contributed to performance improvement projects as part of a team.
• I have independently led performance improvement initiatives, including system design and implementation.
• I DO NOT have experience with performance improvement systems.

09

How many years have you been managing or utilizing clinical data? (Please ensure full details of your experience, including employer name, years of experience, and description of activities, are included on your application under "Job Experience".)

• Greater than 5 years of experience.
• 3 years up to 5 years of experience.
• 1 year up to 3 years of experience.
• Less than 1 year of experience.
• I DO NOT have this experience.

10

Which statement best reflects your experience communicating with internal teams and external stakeholders to gain support for performance improvement initiatives? (Please ensure full details of your experience, including employer name, years of experience, and description of activities, are included on your application under "Job Experience".)

• I have participated in meetings but have not had a leading communication role.
• I have communicated regularly with team members and supervisors about improvement goals.
• I have developed and delivered communication plans and reports to diverse stakeholder groups.
• I DO NOT have this experience.

11

What is your highest-level education in health services and related fields (e.g. Public Health, Health Care Administration, Correctional Health, Community Health, Health Data, etc.) (Please ensure full details of your education and certificates are included on your application under the "Education" and "Licenses and Certificates".)

• I have an associates degree in health services or a related field.
• I have a bachelors degree in health services or a related field.
• I have a masters degree in health services or a related field.
• I DO NOT have a degree in health services or a related field

Required Question

Employer County of Santa Barbara

Address 1226 Anacapa Street

Santa Barbara, California, 93101

Website https://www.governmentjobs.com/careers/sbcounty