Clinical - Problem Resolution Coordinator - 6

Job Title - Clinical - Problem Resolution Coordinator
Job Duration - 5+ Months
Job Location - Lenexa, KS
Shift/Time Zone:    First shift Monday- Friday 800-1700 with rotating weekends.

Basic Purpose:

• The PR Coordinator functions proactively in a problem resolution capacity and works to identify and solve issues in regards to processing and testing laboratory specimens.
• Collaborates with various departments including, but not limited to Specimen Processing, Referral Testing, and Technical departments to research and resolve issues, expedite specimen testing and result reporting.

Duties and Responsibilities:
• Review Test in Question orders from physicians
• Handles specimens for retrieval, banking, add-ons, pending lists
• Data analysis
• Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g. specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)
Qualifications:

Education:

• Associates degree required, BS preferred

Work Experience:
• Medical background preferred which includes medical terminology applicable to a clinical laboratory
• Previous data/analytics experience
Physical and Mental Requirements:
• Able to sit or stand for long periods
• Works in a biohazard environment, practicing good safety habits
• Handles multiple tasks and works in a fast paced, production environment

Other:
• PC skills in Excel and Word applications with ability to extract and analyze data
• Maintains composure while working under pressure
• Reflects good judgment at all times when determining what action to take when resolving problems
• Adheres to Quest Diagnostics core values, safety and compliance policies and procedures
• Demonstrates strong interpersonal skills that foster a positive environment
• Demonstrates flexibility and be able to change.

Additional Job Details:

• This worker will document the problems we receive daily and start tracking trends and the specific locations they come from. In addition, they will assist with deferred specimens.