Clinical - Problem Resolution Coordinator

Job: Clinical - Problem Resolution Coordinator
Duration: 5 Months
Shift: 7 to 3:30pm
Location: Lenexa, KS 66219

Basic Purpose:
The PR Coordinator functions proactively in a problem resolution capacity and works to identify and solve issues in regards to processing and testing laboratory specimens. Collaborates with various departments including, but not limited to Specimen Processing, Referral Testing, and Technical departments to research and resolve issues, expedite specimen testing and result reporting.
Duties and Responsibilities:
Review Test in Question orders from physicians
Handles specimens for retrieval, banking, add-ons, pending lists
Data analysis
Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed
Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g. specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)
Qualifications:
Education:
Associates degree required, BS preferred
Work Experience:
Medical background preferred which includes medical terminology applicable to a clinical laboratory
Previous data/analytics experience
Physical and Mental Requirements:
Able to sit or stand for long periods
Works in a biohazard environment, practicing good safety habits
Handles multiple tasks and works in a fast paced, production environment
Other:
PC skills in Excel and Word applications with ability to extract and analyze data
Maintains composure while working under pressure
Reflects good judgment at all times when determining what action to take when resolving problems
Adheres to Quest Diagnostics core values, safety and compliance policies and procedures
Demonstrates strong interpersonal skills that foster a positive environment
Demonstrates flexibility and be able to change.

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