Clinical Process Specialist

MINIMUM QUALIFICATIONS:

• Associates Degree in healthcare informatics or a related field. 
  One to three years of healthcare and electronic medical records experience
• Willingness to attend Super User training for Athena to gain in depth knowledge of the electronic health record.
• Strong interpersonal communication, organizational and planning skills
• Ability to work with others to accomplish goals and solve problems
• Must be comfortable operating in a collaborative, shared leadership environment
• Excellent ability to collaborate across departments and disciplines

PREFERRED QUALIFICATIONS:

• License or Certification in healthcare field (i.e. MA/LPN)
• Knowledge and/or experience working in  Athena/Super User Certification in Athena 
• Demonstrated ability to organize and present thoughts logically
• A focus on achieving outcomes in a timely fashion
• Demonstrated ability to recognize and manage group dynamics
• Skills with variety of computer technology
• Knowledgeable of current information technology
• Ability to exercise independent judgment in managing multiple projects
• Ability to independently coordinate projects from the concept stage to completion

SPECIFIC RESPONSIBILITIES: 

• Support the identification, design, testing, education, implementation and evaluation of clinical information processes and systems.
• Assist with the identification and coordination of clinical users for communication, expectation management and input during system development, education, implementation and evaluation.
• Assist in identification of clinical information and data requirements across the organization and support the development of a clinical information system to meet those requirements.
• Works with stakeholders across disciplines to identify system(s) impact on workflow processes, redesign of current workflow, assist with developing a plan to implement the changes, and assist with the education to staff of such changes.
• Assist with facilitating the development of systems that enable the analysis, benchmarking, and evaluation of data to enhance outcomes, streamline clinical processes, and improve the quality of care. 
• Integrates quality improvement and safety enhancing methodologies and tools in order to improve workflow processes, changes in health information technology, regulations, standards and evidence in a healthcare setting. 
• Assist in the development of and delivery of role-based training on the organization’s EMR system/clinical workflows.
• Demonstrate ongoing commitment to self-guided learning of clinical informatics, performance improvement and clinical operations.
• Demonstrates excellence in both internal and external customer service.
• Understands and is able to effectively communicate HIPAA, HITECH, compliance, corporate compliance and client confidentiality.
• Ensures and/or remains in compliance with local, state, and federal regulation, i.e. DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH).
• Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center.  Completes other duties as assigned.