Clinical Program Manager

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Description

Post Acute Analytics (PAA) is a healthcare technology company building the operating system for post-acute care. Millions of Americans transition each year out of the hospital into skilled nursing, home health, or back home, and those transitions too often fail them. Readmissions, medication errors, missed follow-ups, families left in the dark. Our clinical intelligence platform, Anna, gives providers, payers, and caregivers the visibility and workflow tools to get the right care to the right person at the right time. PAA combines deep clinical expertise, connected technology, and industry-leading datasets to help our partners deliver better outcomes, streamline care coordination, and improve the patient experience across the post-acute continuum. Today Anna operates across millions of covered lives, more than 40 states, and many of the industry's most recognized payer and provider organizations. What distinguishes PAA is how we work. Clinical judgment leads. Technology amplifies clinician expertise rather than replacing it. Client trust is infrastructure, not a metric. Post-acute care is genuinely complex, and we build for that complexity honestly.

The Clinical Program Manager operationalizes PAA's clinical programs across health plan and healthcare partners. Working within the Clinical Programs function, this role converts clinical strategy into executable workflows, coordinates implementation and adoption, monitors program performance, and ensures clinical action items move to completion.

Program implementation and operations

• Translate clinical program strategy into implementation plans, operating procedures, decision points, and accountable workstreams.
• Coordinate clinical readiness, workflow design, education, launch activities, and post-launch stabilization across assigned programs.
• Maintain program plans, action logs, risks, decisions, dependencies, and performance reporting.
• Provide day-to-day clinical program management for assigned payer and healthcare organization programs.

Clinical workflow adoption

• Develop and execute clinical adoption plans in partnership with clinical leadership, client-facing teams, Product, Operations, and client clinical leaders.
• Monitor whether clinicians' access and use clinical intelligence at the intended points in their workflows.
• Track appropriate adherence, clinician agreement and disagreement, override reasons, completion of required steps, education needs, and workflow variation.
• Identify barriers to adoption and coordinate appropriate interventions, including workflow redesign, education, role clarification, and product enhancements.

Performance and improvement

• Develop recurring program reporting that connects adoption, operational performance, clinical measures, and client priorities.
• Analyze performance trends and provide clear recommendations for program improvement.
• Coordinate responses to implementation issues, workflow gaps, client feedback, and performance concerns.
• Escalate potential quality or safety concerns through the appropriate clinical governance and quality processes.

Client and cross-functional partnership

• Serve as a day-to-day clinical program partner for assigned clients.
• Translate clinician and client feedback into structured clinical, operational, and product requirements.
• Collaborate with Product and technical teams on workflow needs, clinical requirements, and usability.
• Communicate progress, risks, decisions, and performance clearly to clinical, operational, product, client, and executive stakeholders.

How you will partner

• Lead clinical program execution, workflow adoption, and routine program coordination.
• Partner with client-facing teams that retain ownership of commercial commitments and overall account health.
• Translate clinical and workflow needs for Product and technical teams, which retain ownership of the product roadmap and delivery.
• Partner with clinical governance and quality resources responsible for independent validation and assurance while preserving licensed clinicians' authority to make final clinical determinations.

Requirements

• Bachelor's degree in nursing, occupational therapy, physical therapy, healthcare administration, public health, informatics, or a related field.
• Active clinical license strongly preferred. Candidates with substantial clinical program, payer, or healthcare technology experience may also be considered.
• Five or more years of healthcare experience, including at least three years in clinical program implementation, utilization management, health plan operations, healthcare technology, or a related setting.
• Working knowledge of payer and provider workflows, clinical documentation, and implementation within regulated healthcare environments.
• Demonstrated ability to manage multiple workstreams, stakeholders, risks, and deadlines independently.
• Strong analytical, written, presentation, and executive communication skills, with the ability to translate program findings into practical recommendations.

Preferred qualifications

• Experience with Medicare Advantage, skilled nursing, Home Health, post-acute care, prior authorization, continued-stay review, or delegated utilization management.
• Experience implementing clinical decision support, automation, clinical intelligence, or AI-enabled healthcare workflows.
• Experience developing adoption measures, performance dashboards, workflow reporting, or clinical improvement plans.
• Master's degree in healthcare administration, business, public health, nursing, informatics, or a related field.
• Project management, process improvement, or change management training or certification.

Physical requirements

The position is primarily sedentary and performed at a workstation. It requires the ability to operate standard office equipment, communicate clearly by phone and video, review clinical documentation on screen for extended periods, and travel occasionally by air or car. Reasonable accommodations are available for qualified applicants and employees.

Work location and eligibility

This role is remote within the United States. PAA is a distributed team that maintains core collaboration hours and periodic in-person meetings, offsites, and client engagements. Some travel to client sites, industry meetings, and team gatherings is expected. Applicants must be authorized to work in the United States without visa sponsorship at the time of application and throughout employment.

What we offer

Compensation

Competitive base salary plus annual performance bonus. Equity participation for eligible roles. Salary ranges established in accordance with applicable pay transparency requirements.

Health and welfare

Comprehensive medical, dental, and vision coverage. 401(k) with employer match. Company-paid life and disability coverage. Access to mental health and family support benefits.

Flexibility

Remote-first work within the United States. Flexible time off, paid holidays, and paid parental leave. Occasional travel for team offsites and client engagements.

Growth

Learning and development support, including tuition and certification assistance for role-relevant credentials. Direct access to clinical, product, and executive leadership.

Our commitment to equal opportunity

Post Acute Analytics is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, pregnancy, genetic information, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are available throughout the application and employment process. We are committed to building a team whose lived experiences reflect the patients, clinicians, and communities we serve, because we believe those perspectives make us a better clinical and product organization.