Clinical Quality Support Associate

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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The Department of Pathology is seeking a Temporary Staff member to support clinical operations through the management and return of clinical assets (e.g., pathology slides and paraffin blocks) to external clients. This role is part of a quality redesign initiative focused on improving workflows within the consultation and returns service.

The Temporary Staff member will report to the Senior Manager of Pathology Quality and Health Innovation (PQHI) and will contribute to operational efficiency, accuracy, and compliance within a clinical environment. While the day-to-day responsibilities are primarily administrative, the work directly supports patient care and laboratory operations.

Responsibilities*

• Coordinate and execute the return of pathology materials (slides, blocks, and related assets) to external clients in a timely and accurate manner

• Track, document, and reconcile asset movements to ensure completeness and compliance

• Assist in identifying and implementing workflow improvements related to asset return processes

• Support quality redesign initiatives for Consultation and Returns services

• Participate in operational improvement activities across the Department of Pathology, including:

• Time studies across pathology workflows

• Specimen tracking and reconciliation processes

• Specimen transport workflow analysis

• Maintain accurate records and documentation in accordance with departmental and regulatory standards

• Uphold strict confidentiality and compliance with HIPAA and institutional policies

• Perform other duties and support additional quality office projects as assigned

Core Competencies:

• Exceptional attention to detail and accuracy
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Adaptability in a dynamic, process-improvement-focused environment
• Commitment to quality, compliance, and continuous improvement

Required Qualifications*

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Strong organizational skills and attention to detail
• Demonstrated ability to manage tasks with a high degree of accuracy
• Professionalism and ability to handle sensitive information confidentially
• Effective written and verbal communication skills
• Basic proficiency in computer use (Windows/PC) and data entry
• Ability to learn and achieve proficiency in multiple databases and laboratory information systems used by the department

Desired Qualifications*

• Experience in healthcare, laboratory, or clinical administrative environments
• Familiarity with specimen handling, tracking systems, or healthcare workflows
• Experience supporting process improvement or quality initiatives
• Additional Requirements:
• Completion of HIPAA training is required prior to or shortly after hire
• Commitment to maintaining patient confidentiality and data security at all times

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

This full time, 40-hour position is on the day shift, there may be an opportunity for evening and/or weekend work after fully trained and competent on processes.

Work Locations

• Position is 100% on-site/in-person (primary location NCRC with occasional travel to hospital campus)

Additional Information

Work Environment:

• Primarily administrative/office-based work supporting clinical operations
• Occasional work in or adjacent to clinical laboratory environments
• Requires adherence to all laboratory safety and compliance protocols

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.