Clinical Medicine, Computer Organizations, Customer Support/Service, Documentation, Equipment Maintenance/Repair, Establish Priorities, Financial Reporting, Human Anatomy, Leadership, Medical Records, Medical Terminology, Multiplatform/Cross-Platform, Multitasking, Organizational Skills, Patient Care, People Management, Regulations, Resource Utilization, Service Delivery, Staff Training
- Interpret and execute transfer requests to determine equipment and services required for a safe and smooth patient transfer.
- Organize and deliver all clinical services as directed by clinical representatives of the Arizona Centralized Transfer Line.
- Determines if best to use external or internal resources based on factors which include but are not limited to urgency, system saturation, recent activity, and clinical expertise.
- Acts as an integral member of the centralized transfer line for patient transfers throughout the continuum.
- Compile and prepare documentation related to appropriate sequence of events so as to provide quality transfers efficiently.
- Coordinates with internal personnel and external agencies to address continual demand for patient transfer and maintains a list of anticipated needs and projected resources in a complex environment.
- Receives, verifies, and provides ongoing follow-up requests and referrals/orders.
- Enters, maintains, and archives data in computer files for organizations as required using multiple software platforms.
- Builds referrals using information in patient medical record to provide minimum data necessary to coordinate patient services.
- Identifies, resolves and communicates real and potential problems and information to appropriate leadership members.
- Prioritizes safe utilization of resources.
- Creates and distributes individualized ad-hoc reports upon request.
- May supervise or train staff depending on work assignment.
- Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
- Provides all customers of the state of Arizona with an excellent service experience by consistently demonstrating our core and leader behaviors.
Knowledge, Skills, and Abilities:
- Knowledge of medical terminology and human anatomy a plus.
- Ability to stay calm under high-pressure conditions and timelines.
- Excellent customer service skills, and ability to multi-task in a fast-paced environment.
- Ability to be detail-oriented and have good organizational skills.