Clinical Scheduling Specialist

Job Ref: JR-1976 Location: 450 Brookline Ave, BOSTON, MA 02215 Category: Administration Support Customer Service Employment Type: Full time Work Location: Hybrid 2-3 days on-site/week

Salary: Pay Rate: $45,500.00 - $54,400.00 per year

Overview This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians, and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physicians assistants, program nurses, and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds and design programs to promote public health, particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrows physician-researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients.

• Obtains detailed clinical information face-to-face by telephone or electronically.
• May provide basic information regarding the need for insurance referrals.
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.
• Performs independent patient and outside provider call triaging and assists in directing patient flow.
• Serves as a liaison between patient/family/provider.
• Resolves issues directly or ensures appropriate management of call by others.
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
• May be responsible for scheduling numerous complex research protocols involving extensive interaction with those associated with in-house studies, grant-funded studies, and industry-sponsored clinical trials.
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
• Requires clinical operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated.
• Participates in training for new hires.
• Prepares open and close provider schedules and handles daily schedule changes.
• Conducts slide submission as needed.

Other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Ability to multi-task and function as an integral member of the team.
• Excellent verbal and written communication skills required.
• Excellent computer, customer service, problem-solving, and organizational skills required.

MINIMUM JOB QUALIFICATIONS The position strongly prefers a bachelors degree in health administration or a related field along with up to 1 year of experience in healthcare or customer service.

SUPERVISORY RESPONSIBILITIES None

PATIENT CONTACT Yes, interacts with the adult patient population.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries, and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster.

Pay Transparency Statement: The hiring range is based on market pay structures with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidates relevant experience, skills, and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Salary: $45,500.00 - $54,400.00 Apply