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Clinical Service Desk Support - Remote (CA)

Kforce Inc.
  • Los Angeles, CA
  • Remote
  • $32–$36
1 day ago

Job Description

Kforce's client is seeking a Clinical Service Desk Support professional to provide technical and application support within a healthcare environment, with a primary focus on Cerner EMR systems and applications. This role is remote, but candidates must reside in California. Summary: This position will support end users by diagnosing and troubleshooting technical and EMR-related issues, resolving problems when possible, coordinating escalations, and providing basic over-the-phone training. The ideal candidate has a combination of service desk, EMR, clinical healthcare, and customer support experience and is comfortable assisting users in a fast-paced environment. Responsibilities:
  • Provide phone and email support for Cerner EMR technical and application issues
  • Diagnose, troubleshoot, and resolve end-user issues using established tools and procedures
  • Assess reported problems and escalate complex issues to the appropriate technical or application support teams
  • Provide prompt, accurate, and professional customer service
  • Support Cerner account creation and account modifications
  • Assist with Active Directory password resets and access-related issues
  • Coordinate with Cerner technical support when additional research or troubleshooting is required
  • Provide basic over-the-phone training and guidance to end users
  • Stay current on system changes, application updates, and support procedures
  • Create and maintain training guides, workflow documentation, and support procedures
  • Document and monitor new and existing workflows and processes

Requirements:

  • High School diploma/GED or equivalent required
  • Associate degree in a related field preferred
  • 2+ years of Service Desk/Help Desk experience
  • Experience supporting an EMR/EHR environment
  • Clinical experience required
  • Cerner support experience strongly preferred
  • Experience troubleshooting technical and application-related issues
  • Familiarity with Active Directory, account administration, access issues, and password resets
  • Strong customer service and interpersonal skills
  • Excellent verbal and written communication skills
  • Ability to troubleshoot independently and determine when an issue requires escalation
  • Must reside in Southern California
  • Must be available to work 11:00 AM to 7:30 PM PST
  • Comfortable with a contract-to-hire opportunity

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.


Numbers & Facts

LocationLos Angeles, CA (
Remote
)
IndustryFinancial Services
Salary$32–$36
Company Size1,000 to 1,499 employees
Year Founded1962
Websitehttp://www.kforce.com/

About Company

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

Skills

  • Bookkeepingunmatched
  • Cernerunmatched
  • Clinical Medicineunmatched
  • Clinical Supportunmatched
  • Communication Skillsunmatched
  • Consultingunmatched
  • Customer Support/Serviceunmatched
  • Electronic Medical Recordsunmatched
  • Healthcare Customer Serviceunmatched
  • Healthcare Softwareunmatched
  • Help Deskunmatched
  • High School Diplomaunmatched
  • Identify Issuesunmatched
  • Interpersonal Skillsunmatched
  • Legalunmatched
  • Medical Record Systemunmatched
  • Microsoft Active Directoryunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Procedure Developmentunmatched
  • Resolve Customer Issuesunmatched
  • Short Messaging Service (SMS)unmatched
  • Software Administrationunmatched
  • Technical Supportunmatched
  • Writing Skillsunmatched

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