Clinical Site Relationship Manager

A Trusted CRO Partner for the Future of Eye Care

iuvo Clinical is a full-service ophthalmology-focused contract research organization (CRO) dedicated to improving patient's quality of life with breakthrough eye care therapies. We combine decades of specialized experience with a high touch, high science approach, partnering with innovators to accelerate ophthalmic breakthroughs from concept to commercialization. Whether advancing a novel retinal therapy or supporting a complex ocular device trial, we provide the expertise, flexibility, and personal dedication to ensure clinical trial success.

We offer a comprehensive benefits package and the opportunity to broaden your experience and grow your career!

We currently have an exciting opportunity for a Site Relationship Manager to join our team!

The Site Relationship Manager (SRM) is responsible for developing, maintaining, and strengthening relationships with clinical trial sites to ensure a reliable, high performing site network, enrollment performance, high-quality study execution, and long-term strategic collaboration. This role serves as a key liaison between investigative sites and iuvo's clinical operations teams, supporting site engagement, feasibility, startup, and ongoing study performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Site Relationship Management

• Act as primary CRO contact for investigator networks, academic centers and private research groups.
• Develop and maintain executive-level relationships at large site groups (e.g., multi-site ophthalmology)

Site Network Development

• Identify and onboard new sites and site networks
• Maintain databases of site capabilities, indications, and performance
• Segment sites (high-enrolling, specialty, early-phase, global, etc.)

Site Performance Optimization

• Monitor site-level performance metrics including enrollment, data quality, and compliance.

• Collaborate with Clinical Study Managers (CSMs), CRAs, and project teams to improve site productivity.

• Proactively identify enrollment barriers and implement mitigation strategies.

• Analyze historical metrics:

• Enrollment rates

• Screen failure

• Data quality

• Query resolution times

• Flag underperforming sites early to operations

• Support rescue strategies for underperforming sites.

Site Engagement & Retention

• Keep sites loyal to the CRO through:

• Regular communications

• Investigator advisory boards

• Newsletters, webinars, training events

• Reduce site churn across multiple sponsors

Feasibility & Study Placement

• Lead or support feasibility assessments and site identification activities.
• Provide insights into site capabilities, patient populations, and therapeutic expertise.
• Contribute to site selection strategy aligned with sponsor requirements.
• Support Business Development by:
• Matching studies to the right sites
• Advising on realistic enrollment projections
• Identifying competitive landscape risks

Develop Preferred Site Programs

• Negotiate master agreements, pre-qualify sites and create "ready-to-go" pools for rapid startup.

Cross-Functional Collaboration

• Partner with Clinical Operations, Study Start-Up, and Business Development teams.
• Support bid defense meetings by providing site intelligence and relationship insights.
• Assist in strategic site partnership initiatives.

Quality & Compliance

• Ensure adherence to ICH-GCP, regulatory requirements, and company SOPs.
• Facilitate communication regarding protocol amendments, compliance updates, and training needs.
• Support audit readiness and inspection preparation where applicable.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree in Life Sciences, Nursing, Pharmacy, Public Health, or related field required.
• 5+ years of experience in clinical research required
• Experience as a CRA, Clinical Study Manager, or Site Engagement Specialist preferred.
• Prior experience working in a CRO environment.
• Demonstrated experience managing investigator relationships.
• Knowledge/experience working in ophthalmology therapeutic area strongly preferred

COMPUTER SKILLS:

• Proficiency with CTMS and clinical trial systems.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams) and other software/programs as applicable.

COMMUNICATION SKILLS

Effective verbal and written communication skills required to interact with clinicians, clients, vendors, FDA Inspectors and internal project team members through demonstration of:

• Excellent presentation and interpersonal skills, including clear, succinct, and timely communication
• Sharing ideas in a constructive and positive manner
• Listening to and objectively considering ideas and suggestions
• Keeping commitments
• Keeping others informed of work progress, timetables and issues
• Addressing problems/issues constructively to find mutually acceptable solutions
• Respecting the diversity of our workforce in actions, words, and deeds
• Read and comprehend work instructions/SOPs and protocols and write clear concise reports

OTHER SKILLS and ABILITIES

• Thorough understanding of Good Clinical Practice, ISO standards applicable to given studies, and FDA regulations regarding conduct of clinical studies, procurement of informed consent, and IRB responsibilities.
• Strong working and speaking knowledge of applicable therapeutic area terminology.
• Must be highly organized, able to efficiently schedule and execute follow-up of tasks, manage multiple priorities, demonstrate strong attention to detail and analytical skills.
• Strong relationship-building and stakeholder management skills.
• Excellent communication and negotiation abilities.
• Data-driven mindset with ability to interpret performance metrics.
• Superior organizational and project management skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit or stand at a desk, talk and hear.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Office setting / remote home office. iuvo Clinical fosters a video-first environment; employees are expected to have their cameras on for all internal and external meetings, check-ins, and collaborative sessions.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

LOCATION Remote

TRAVEL 25-40% travel

DISCLAIMER

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

iuvo Clinical is an Equal Opportunity Employer