Clinical Solutions Application Analyst 6468203

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Job Description:

Responsible for implementation, maintenance, optimization, and support of assigned clinical applications. Partners with cross functional teams, vendors, and customers to analyze workflows, determine application capabilities, and drive design decisions. Provides application maintenance, develops and executes test plans, and supports implementation efforts. Applies troubleshooting and critical thinking to fulfill customer needs and communicates status effectively and timely.

Key Responsibilities

Issue Resolution

• Independently supports and resolves complex issues in accordance with service expectations and change management policies.
• Takes ownership of escalated issues and collaborates with internal teams and vendors through resolution.
• Follows and may lead enhancement and change management processes.
• Provides scheduled daytime and after-hours on-call coverage.

Operational Support and Improvement

• Researches and communicates options to inform strategy for implementing tools and systems.
• Proactively identifies and advocates for process improvement opportunities.
• Participates in technical and decision-making discussions.
• Creates and maintains technical documentation.
• Completes application build activities for assigned applications and mentors staff on documented release processes.
• Reviews release notes and configures and tests application changes.
• Maintains application standards, certifications, and program requirements.