Clinical Specialist, Neuro - Maryland

Job description

• Provides technical, clinical and programming assistance, primarily in support of 1-2 Territory Manager(s).
• Assist Territory Managers in after hours call support and activities.
• Integrates into all accounts, builds trust and relationships and establishes strong rapport with customers.
• Proficient in complex programming, case support.
• Works seamlessly with Territory Manager(s) allowing them increased selling time.
• Will foster high trust relationships with customers, including the regional team members.
• Will begin to conduct PCP work and educational in services, as directed.
• As directed by sales manager, contacts, visits and interests clients and potential clients in the Company’s products and addresses any client questions and concerns.
• Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services and technical troubleshooting.
• Develop and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity
• Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts.
• Collects and studies information about new and existing products and monitors competitor sales, prices and products.
• Provide feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices
• May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments.
• Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understating of all Biotronik NRO product line.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Provides sales support, clinical inservices, training and guidance to current or potential customers.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Performs other related duties and responsibilities, on occasion, as assigned.

Required profile

Qualifications & Experience

• Associate degree or technical certification required; Bachelor’s degree preferred.
• 1-2 years of experience, preferably in a clinical or patient-facing healthcare environment.
• Strong clinical skills and ability to understand, communicate, and educate others on Chronic Pain Therapies clinical data.
• Excellent organizational, time management, prioritization, and multitasking abilities.
• Strong verbal, written, and presentation skills, with the ability to communicate effectively across multiple organizational levels and with large audiences.
• Proven ability to build and maintain strong relationships with internal and external stakeholders.
• Comfortable working in a fast-paced, matrixed, and geographically diverse environment.
• Able to manage multiple priorities, meet tight deadlines, and demonstrate a strong sense of urgency.
• Flexible to work changing schedules, including short-notice adjustments due to operating room scheduling changes.
• Effective both independently and as part of a team.
• Ability to collaborate with and influence others to achieve project goals.
• Capable of engaging customers in sales discussions as directed by the Territory Manager.

Preferred Qualifications

• Experience interacting with patients in healthcare settings such as physical therapy, nursing (RN/LPN), or medical device sales.
• Experience working within cross-functional or enterprise-wide business models.
• 1-3 years of experience with spinal cord stimulation (SCS), Biotronik NRO, or another implantable medical device company.

Physical Requirements

• Ability to lift and move up to 40 lbs.
• Frequent bending, squatting, balancing, and mobility throughout the workday.
• Ability to remain stationary for extended periods (up to 8 hours per day, including up to 4 hours continuously).
• Regular use of computers, mobile devices, and office equipment.
• Ability to communicate effectively with healthcare providers, patients, and colleagues.
• Ability to review radiographic imaging and identify anatomical structures.
• Compliance with required PPE and medical facility safety requirements.

Travel Requirements

• Valid driver's license and active vehicle insurance required.
• Ability to travel approximately 25% within and outside the assigned region.

Company description

At BIOTRONIK Neuro, we’re ready to redefine relief for patients experiencing chronic pain. Leveraging BIOTRONIK’s advanced cardiovascular technologies, BIOTRONIK Neuro has created a new approach to SCS therapy management: one that’s not just implanted, but truly connected to the needs of patients and providers.

BIOTRONIK Neuro is looking to add Clinical Specialist to our Neuromodulation Segment in Maryland. As a member of the clinical support team, you'll be responsible for providing technical clinical expertise and support of the sales process to colleagues, current customers and/or potential customers. Works under general direction with clinical and sales teammates to identify and capitalize on sales opportunities by creating competency, comfort and expertise with all Biotronik NRO among physicians, support staff and customers within assigned geography. Performs work that involves a high degree of independence. Exercises independent judgment in planning, organizing, and performing work. Seeks to continually improve territory efficiency.

What we offer

What We Offer

• A visible, impactful clinical role supporting cutting-edge cardiac technologies
• Meaningful relationships with physicians, healthcare teams and patients
• Ongoing training, certification, and professional development
• Clear career development opportunities within BIOTRONIK
• A collaborative culture grounded in innovation, trust, and patient care

Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.

Location: Maryland | Working hours: Full-time | Type of contract: Undefined

Apply now under: www.biotronik.com/careers

Job ID: 60425 | BIOTRONIK NRO INC. | USA

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.