Clinical Supervisor- Comprehensive Crisis Services

Clinical Supervisor- Comprehensive Crisis Services

Salary

$66,496.75 - $111,405.25 Annually

Location

7464 Tidewater Drive, VA

Job Type

Permanent Full-time

Job Number

14169

Department

Community Services Board

Division

Crisis & Recovery Services

Opening Date

06/18/2026

Closing Date

6/28/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

Norfolk, Virginia is Americas most authentic and urban waterfront city. Home to the worlds largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, intellectual/developmental disabilities, and housing and homelessness. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. The NCSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the people we serve.

The NCSB is currently seeking a Clinical Supervisor to manage the Comprehensive Crisis Services Unit in the Crisis and Community Support Services division. The Clinical Supervisor will provide overall development, direction, and management of the unit as well as cross-collaboration with other Crisis Continuum Services. This position provides clinical supervision across the Crisis Continuum, rotating on-call, and direct services when needed.

Department Hiring Salary Range: $66,496-$76,306

Essential Functions

Essential functions include but are not limited to:

• Directs the Comprehensive Crisis Services program by developing service delivery programs which address community and client needs, by setting forth goals and objectives for the services, and by ensuring that quality services are provided.
• Directs the development and writing of Policies and Procedures for the program and implements it after the Executive Director approval.
• Monitor billing/revenue, individual staff productivity, and goals/outcomes of all Comprehensive Crisis Services programs through the review and analysis of data. Utilizes the data to set future program standards of service to maintain program viability.
• Oversees all fiscal activities within the program and monitors program expenses in accordance with approved budgets.
• Provide clinical, quality management and administrative oversight for all Comprehensive Crisis Service activities. Ensures appropriate services to consumers and compliance with documentation standards established by NCSB and Medicaid (DMAS). Ensures licensing standards for the program are met.
• Monitors the provision of adequate and appropriate clinical services and continuing care services through clinical supervision, observation, case reviews, record review, and other appropriate methods.
• Maintains a relationship with representatives from DMAS and DBHDS including those who are assigned as liaisons for crisis programs.
• Conducts regularly scheduled supervisory meetings and annual performance evaluations.
• Provides clinical and administrative supervision to the Supervisors of the service components who have responsibilities for day-to-day management of services.
• Conducts recruitment activities in collaboration with the Human Resources Department. Activities include screening applicants, conducting interviews, verifying credentials, and making hiring recommendations to the Director.
• Oversee the Comprehensive Crisis Services budget to include expenditures and revenue related to the operating line items.
• Complies with regulations for HIPAA and requirements related to mandated reporting of abuse and neglect. Ensures that staff are trained in all aspects of consumer confidentiality and consumer rights.
• Provides census management activities to include enrollments and program releases within established administrative and clinical guidelines.
• Oversees scheduling and options for staff within the Community Supports program.
• Attend staff meetings and facilitate clinical staffing meetings. Coordinates and organize Mobile Crisis services.
• Provides oversight, guidance and structure to the program staff in terms of workflow and operations in the department.
• Communicates program needs and related issues via supervision and other reporting mechanisms.
• Acts as a liaison for the program with other agency departments and outside public and private agencies.
• Performs other duties as assigned

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through six (6) years of college resulting in a Masters degree in a Human Services field; or an equivalent combination of training and experience.

Five (5) years of clinical experience in a management and/or administrative role.

Additional Information & Requirements

• Valid Drivers License may be required depending on assignment.
• Must be certified or certifiable in Basic First Aid and CPR.

Preferred:

Licensed(LCSW, LPC, LMFT, LCP or equivalent) in accordance with Virginia regulations.

Have pre-screener certification at time of hire or obtain within the first six months of employment.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

04

Please select the highest level of education you have completed.

• High School Diploma/GED
• Associates Degree
• Bachelors Degree
• Masters Degree or higher

05

Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)

• Yes
• No

06

Do you have 5 years of clinical experience in management and/or administrative role?

• Yes
• No

07

Do you have a valid drivers license?

• Yes
• No

08

Please provide the name, email address, and phone number of your current or most recent supervisor

09

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

10

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

Employer City of Norfolk