Clinical Supervisor - Wayne

Job Summary: The emphasis of the position is to assist the Site Manager with the day-to day oversight of the clinical operations as well as daily patient care. Furthermore, this position also handles day-to-day patient care within the setting of a primary care health center under the supervision of Site Manager and provider.

Essential Duties and Responsibilities:

Supervisor Duties:

• Supervise and manage the clinical operations of the site in collaboration with the Site Manager. Clinical operations include maintenance of: supplies, facility, regular hours, consistent staff, staff schedules, lab services, patient charts, follow-up logs, patient education and counseling services, patient education materials, staff continuing education, new employee training, , scheduling, etc.
• Assist the Site Manager with the facilitation of communication among staff and administration, i.e. regular staff meetings, participation in employee evaluations.
• Assist the Site Manager with monitoring of services provided by nursing staff. Including patient flow, time management, patient courtesy, quality of patient education, current licensure, etc.
• Assist the Site Manager with the general supervision of office staff and,.
• Assist the Site Manager with the monitoring of services provided by adjunct service staff. (Nutrition, security, housekeeping, etc.) Includes: time management, professionalism, patient courtesy, supplies, reliability, thoroughness of work, etc.
• Delegate responsibilities as appropriate.
• Participate in the interview/hiring and orientation process of future staff.

Nursing Duties:

• Initial triage of patients regarding urgency of presenting problems.
• Locate patient in examination room and make available to the provider all medical records of the patient and any supplies or instruments that may be required by the provider.
• Collect and record complete first order data (history and basic vital signs) before a patient is presented to the provider.
• Assist provider as required in treatment or examination of patient.
• Perform authorized lab tests and record information in designated files.
• Perform EKG tests as required.
• Keep all rooms supplied to needs of provider and staff.
• Check rooms for cleanliness after each patient visit.
• Maintain check on health center supplies and list items to be purchased.
• Schedule diagnostic test for patients as per provider's order as needed.
• Provide instruction to patients in areas of medications, diet, health maintenance and diagnostic tests.
• Record and observe provider orders.
• Prepare specimens for outside lab test.
• Make notations in EHR.
• Ensure patient comfort and well-being while at health center.
• Assist provider with procedures as needed.
• Administer medications to patients according to provider orders.
• Prepare sterile materials for use as needed.
• Dispose of expendable material according to sanitation guidelines.
• Performing nursing tasks such as dressing changes and ear irrigation as ordered by provider.
• Identify family and environmental patient problems, and work with local health agencies and professionals in their solution.
• Apprise the county health department by standard reporting procedure of any patient problem having public health implications.
• Assist in care coordination which may include obtaining test and referral results and communication with various entities including but not limited to community organizations, health plans, facilities and specialists.
• Proactively address needs of the patients and families through the concept of population management.
• Effectively communicate with all patients with specific attention to the vulnerable patient population.
• Provide self management support in the form of patient coaching and motivational interviewing when appropriate.
• Acknowledges the importance of a team approach when providing patient care.
• Communicates and coordinates effectively when providing patient care.
• Actively participates in the medical home care team which is comprised of clinical and non-clinical working together towards a common goal: delivering quality care to our patients.
• Maintain compliance with the organization's confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA).
• Maintain compliance with all company policies and procedures
• Other duties as assigned.

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Graduate of LPN or RN Accredited Program
• Must maintain appropriate state licensure

Physical Requirements/Working Conditions:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to talk, listen and speak clearly on telephone
• Position functions within a normal office environment.
• May require extended time sitting or standing.

Monday - Friday 8:00 - 4:30