Clinical Supervisor

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Description

Provide clinical leadership and oversight for residents served in Gulfstream Goodwill Industries' HUD-supported housing programs. The Clinical Supervisor is responsible for supervising clinical and case management staff, ensuring high-quality behavioral health and supportive services, developing and reviewing individualized continuum of care plans, supporting crisis intervention, promoting trauma-informed and recovery-oriented practices, and coordinating with internal and external partners to enhance housing stability, resident wellness, and independent living outcomes.

ESSENTIAL FUNCTIONS:

• Provide clinical supervision and guidance to case managers, social workers, interns, and other assigned staff to ensure quality service delivery and adherence to professional standards.
• Oversee assessment, service planning, and implementation of individualized plans of care for residents with mental health, behavioral health, substance use, and co-occurring disorders.
• Complete biopsychosocial assessments
• Review resident records, treatment documentation, and progress notes for accuracy, timeliness, clinical quality, and compliance with HUD, agency, contractual, and regulatory requirements.
• Support staff in conducting biopsychosocial assessments, risk assessments, safety planning, discharge planning, and referrals for psychiatric, medical, and community-based services.
• Respond to and support crises involving psychiatric instability, substance use relapse, behavioral escalation, self-harm risk, victimization, or other resident safety concerns.
• Promote trauma-informed care, harm reduction, motivational interviewing, person-centered planning, and other evidence-based practices that support engagement and housing retention.
• Monitor daily clinical operations within residential and supportive housing settings to ensure services are coordinated, responsive, and aligned with program goals and resident needs.
• Facilitate case consultations, staffing meetings, and interdisciplinary reviews to address barriers to housing stability, service engagement, medication adherence, and independent living skill development.
• Train, coach, and develop staff on behavioral health best practices, crisis intervention, de-escalation, documentation standards, boundaries, ethics, and culturally responsive care.
• Collaborate with landlords, property management, hospitals, detox and treatment providers, law enforcement, managed care partners, and community agencies to coordinate care and stabilize residents.
• Track clinical trends, high-risk cases, incidents, and service outcomes, and make recommendations for continuous quality improvement, program enhancement, and risk mitigation.
• Assist with audits, licensing, monitoring visits, corrective action plans, and reports required by funders and oversight entities.
• Maintain confidentiality and protect resident rights in accordance with HIPAA, HUD requirements, agency policy, and applicable federal and state laws.
• Support a safe, respectful, clean, and therapeutically supportive residential environment that fosters dignity, recovery, and self-sufficiency.
• Contribute to the mission of Goodwill by portraying a positive image of the organization and working within the limits of prescribed routines and established policies.
• May be required to complete home visits or carry a caseload to cover brief periods of staff absences.

OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

• Demonstrate by words and actions a commitment to the Goodwill mission to help people with disabilities and other barriers become self-sufficient, working members of the community.
• Participate in meetings, case conferences, task forces, trainings, and community collaborations to integrate services, address issues, and support program effectiveness.
• Assist with policy and procedure development, clinical workflows, and implementation of new practices that strengthen service delivery and compliance.
• Provide support during evenings, weekends, or emergencies as needed to meet operational and resident care needs.
• Perform other duties as assigned to support Housing Services and organizational objectives.

Requirements

KNOWLEDGE AND SKILLS:

• Master's degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or a related behavioral health field required.
• Active Florida clinical licensure required, such as LCSW, LMHC, LMFT, or other appropriate unrestricted license.
• Minimum three (3) to five (5) years of progressively responsible experience in supportive housing, homelessness services, residential treatment, behavioral health, substance abuse treatment, or a related human services setting preferred.
• Demonstrated experience working with adults experiencing serious mental illness, substance use disorders, trauma histories, behavioral challenges, and co-occurring conditions required.
• Experience developing Continuum of Care Plans, conducting clinical assessments, supervising staff, and managing crisis intervention in community-based or residential environments required.
• Knowledge of HUD-supported housing principles, housing first practices, community resources, documentation requirements, and service coordination standards preferred.
• Strong leadership, communication, documentation, organization, and critical thinking skills, with the ability to engage a wide variety of people respectfully and professionally.
• Ability to interpret regulations, maintain accurate records, use sound clinical judgment, set priorities, and manage multiple responsibilities in a fast-paced environment.
• Proficient in Microsoft Word, Excel, Outlook, and electronic recordkeeping systems.

PHYSICAL REQUIREMENTS:

• Ability to sit, stand, walk, bend, reach, stoop, and move throughout residential and office environments for extended periods.
• Ability to respond promptly to emergencies, conduct site visits, and safely navigate housing locations and community settings.
• Ability to lift and carry files, supplies, or equipment up to 20 pounds minimum.
• Ability to operate standard office equipment and use a computer for prolonged periods.