Clinical Support Assistant, Occupational Therapy

Job Summary

The Clinical Support Assistant supports the Doctor of Occupational Therapy (OTD) Program's clinical education operations by serving as a central coordinator, communicator, and data manager for fieldwork and capstone experiences. Working with limited supervision, the role ensures smooth interaction among students, faculty, clinical partners, and accreditation bodies; maintains confidential academic and administrative records; manages clinical education data systems and site contracts; prepares program communications and manuals; and assists program leadership through research, reporting, and procedural development. The position also coordinates clinical education events, directs projects assigned to graduate assistants, and trains students in required web-based systems to uphold compliance, efficiency, and excellence across all clinical education functions.

Knowledge, Skills, and Abilities

• Knowledge of research methods, data collection techniques, and information management practices used to support program operations.
• Knowledge of administrative procedures, record-keeping standards, confidentiality requirements, and compliance expectations within higher-education and clinical education environments.
• Knowledge of database systems, web-based platforms, and digital communication tools used to store, analyze, and disseminate program information.
• Skill in collecting, organizing, and analyzing complex data sets to support reporting, accreditation, and decision-making.
• Skill in preparing clear, accurate, and professional communications, including reports, manuals, digital content, and stakeholder correspondence.
• Skill in managing multiple information systems, maintaining confidential records, and coordinating workflows related to clinical site contracts and student placements.
• Skill in conducting research on policies, procedures, and guidelines and summarizing findings for program leadership.
• Skill in coordinating meetings, events, and training activities for internal and external constituents.
• Ability to work independently, exercise sound judgment, and prioritize issues requiring leadership attention.
• Ability to interpret and apply policies, accreditation standards, and procedural guidelines to support program compliance.
• Ability to maintain and update data systems, track program metrics, and produce accurate reports for internal and external use.
• Ability to communicate effectively with clinicians, administrators, students, and other stakeholders.
• Ability to train students and direct graduate assistants in the use of information systems and administrative processes.

Required Qualifications

• High school diploma or GED and two (2) years of experience working with the public in a clerical setting
• Work-related experience using Microsoft Office Suite (Word, Excel, PowerPoint, etc.)

OR

• A combination of education and work experience

Preferred Qualifications

• Experience working with the public in an educational setting
• Experience with social media and website management
• Working knowledge of health care systems and health professions education
• Experience with clinical placement software (i.e., Exxat, CORE, or other web-based platform)

Compensation & Benefits

• Job Family - Administrative Associate 2
• Market Range - 3 Salary Schedules
• For information on benefits, please visit www.etsu.edu/human-resources/benefits/.

Application Instructions and additional details

• Non-exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.
• Cover letter, resume, and three references are required.
• Employment is contingent on a satisfactory background check

ETSU is an Equal Opportunity Employer

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution''s mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution's focus on community engagement.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position''s essential functions satisfactorily with or without reasonable accommodations.