Clinical Support Clerk (Bilingual Preferred)

SALARY IS COMMENSURATE WITH EDUCATION AND EXPERIENCE

SUMMARY:

This evolving position is located in the Operations Division with the Oklahoma City-County Health Department (OCCHD). The employee is primarily responsible for scheduling appointments; preparing client forms and records; entering client information into the computer network; preparing, retrieving, maintaining, and filing medical records on clients; and collecting fees from clients. Also, the employee may be assigned to work in the front reception area to greet clients and visitors, and to assist clients in locating services not offered by OCCHD. These various job duties and responsibilities may be performed for the main and satellite clinics.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

This is a summary of the duties and responsibilities commonly found within this classification. All employees must maintain a commitment to the OCCHD''''s mission, vision, and strategic goals. This summary is not meant to be all-inclusive, thus other related activities or tasks may be assigned.

This position functions at entry level (Tier 1) as defined by the Council on Linkages Core Competencies for Public Health Professionals. An emphasis on the following domains is important in this role:

• Communication Skills

ESSENTIAL JOB FUNCTIONS:

• Operating a personal computer to schedule appointments for in-house and satellite clinics.

• Making changes in appointments for clients or canceling appointments.

• Notifying clinic staff of changes.

• Preparing client charts and records for daily clinics.

• Maintaining client medical records.

• Numbering, labeling, sorting, opening, closing, and updating client''''s medical records.

• Retrieving medical records of clients scheduled for the various clinics for the next day.

• Interviewing clients to determine program eligibility according to income guidelines.

• Preparing and printing various forms (vouchers, etc.).

• Receiving and storing certification and voucher paperwork.

• Collecting cash or check payments for services rendered.

• Balancing receipts with records.

• Issuing refund payments.

• Compiling and generating computer reports.

• Receiving, screening, and directing incoming telephone calls; greeting visitors and clients and directing them to the appropriate office or individual.

• Maintains appropriate confidentiality and follows OCCHD guidelines and statutory regulations regarding the release of client or OCCHD information.

• Completed required training in support of duties and responsibilities of this position.

• Driving to off-site locations to perform job duties as needed.

• In addition, at the direction of OCCHD Chief Executive Officer and Chief Health Officer or designee, the employee will be assigned a variety of specific job duties and responsibilities as a member of the OCCHD Emergency Preparedness and Response Program Team (i.e., Bioterrorism Response Program). Also, as a member of the Emergency Preparedness and Response Program Team, the employee is required to complete all necessary emergency responder training and may be designated as a member of the first-responder team.

• In accordance with our designation of a PHAB Accredited health department and explicit commitment to continuous quality improvement, employees will receive Quality Improvement (QI) training deemed necessary by their supervisor.

QUALIFICATIONS/REQUIREMENTS:

• High school diploma or GED required
• Valid driver license required
• Must be certified in CPR within 90 days of employment
• Ability to translate verbally or in writing English to Spanish or Spanish to English preferred
• LEVEL 1: One year of general office experience required
• LEVEL 2: Two years public contact experience required
• LEVEL 3: Three years public contact experience required

SKILLS AND ABILITIES:

• Skill in operating a personal computer
• Ability and willingness to maintain confidentiality
• Ability and willingness to communicate with persons both orally and in writing using tact and diplomacy
• Ability and willingness to follow established policies and procedures
• Ability and willingness to develop and maintain effective working relationships
• Ability and willingness to follow safe working practices and procedures
• Ability and willingness to assume responsibility for work product

WORKING CONDITIONS:

• Primarily indoors in climate-controlled building
• No smoking or use of non-smoking tobacco products is allowed at any time while conducting OCCHD business or in OCCHD vehicles or grounds
• No use of cell phones or the use of electronic wireless communications devices used to write, send or read a text-based communication while driving a motor vehicle on OCCHD business
• May be subject to sitting and/or standing for prolonged periods of time
• May be exposed to prolonged glare from computer monitor
• OSHA category: performs tasks that involve no exposure to blood, body fluids, or tissues

PHYSICAL REQUIREMENTS:

• Arm/hand steadiness and digital dexterity enough to use equipment such as personal computer, ten-key, typewriter, FAX machine, etc.
• Vision enough to read computer printouts, hand- or machine-generated documents, etc., as well as print on computer monitor
• Speech and hearing enough to communicate with others, both via telephone and face-to-face
• Flexibility and coordination enough to bend, stoop, stand and walk to perform tasks such as filing and retrieving documents and delivering supplies weighing up to 35 pounds.

WORKING RELATIONSHIPS:

This position requires frequent contact with other employees, visitors, clients, applicants, etc., to give and receive information and/or to provide technical assistance. The employee may be required to deal with temperamental persons on occasion.

SUPERVISION GIVEN AND RECEIVED/ACCOUNTABILITY:

This employee is under the direction of an immediate supervisor. Work product is subject to both specific and general review. The employee has no supervisory responsibilities and no direct accountability for budget or materials. The employee has direct accountability for money.

CONDITIONAL:

Employees who fall into the following categories are in conditional employment positions: a) Chief Executive Officer and Chief Health Officer; b) Senior Executive Team, Executive Team and Leadership Team employees who serve at the pleasure of the OCCHD Chief Executive Officer and Chief Health Officer; c) certain other OCCHD employees whose salaries, benefits, and/or overhead are based on available funds such as, but not limited to, revenue generating contracts, grants, or fee-for-service revenue. In other words, this means that if the funding or the program is terminated, cancelled, or non-renewed, your employment terminates automatically. This position may be partially or fully funded by a grant.

OTHER DUTIES AND RESPONSIBILITIES:

• Must have an operating vehicle available for use when field duties are required
• Will be compliant on recommended immunizations required by the CDC as a healthcare worker and as defined within the scope of Emergency Response within 30 days of hire. Exceptions accepted with documented medical or religious accommodation. OCCHD will provide vaccinations at no charge to employees.
• May be required to work outside of regular business hours or assigned shift hours due to job responsibilities

BENEFITS:

• As an employee of the Oklahoma City-County Health Department, you will enjoy comprehensive benefits which consists of:

• 15 days per year of annual leave

• 15 days per year of sick leave

• 15 paid holidays annually

• A comprehensive health insurance package - medical, dental, vision, life insurance, dependent life insurance, and flexible medical spending account

• A generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

• Retirement plans: Defined Contribution Plan and 457 Deferred Compensation Plan

PROCEDURES FOR APPLYING:

Interested candidates should apply online at www.occhd.org. Select Careers at the top of the web page, select Current Jobs, select the position you are applying for, and select "apply". You will be directed to our Career Center. Get started by uploading your resume with your profile. Otherwise, click "skip" to continue. The first step is to register with the Career Center, again you will click on apply for an active position. You may search for open positions by name or select "show all positions." You may select "view" to read the details regarding the position. Again, you will click on "apply now". You will be directed to the second step of the application process. Please complete the entire application. Do not substitute a resume for your employment history. You may attach a cover letter, resume, and an official transcript, if applicable. You will save and complete your application. You will be directed to the final step of answering job specific questions, if applicable. Once you have finished the process, you should receive a message stating, "Successfully applied". You will also receive an email stating your application has been received for the position you selected. If you do not receive this message, then there has been a step not completed. You will need to review your record. The position will be open for 30 days or until filled. Please be advised that applications will periodically be considered, as such this position could be filled any time before the closing date.

Successful candidate subject to a proficiency test, background check, reference verification, and drug screening.

AA/EOE