Clinical Support Technician Otolaryngology

POSITION SUMMARY STATEMENT: This position will provide and/or support patient care by performing tasks and duties consistent with professional standards and HealthPartners policies and procedures. In addition, may function in supply aid and/or sterilization capacity by maintaining a safe work area and ensuring that it is adequately stocked, cleaned and organized. Implement cleaning and sterilizing procedures to support infection control and OSHA standards.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

• High school diploma or GED

• 2 years customer service experience and/or healthcare experience

• Complete Medical Terminology and Pharmacology online courses within six months of hire

• Licensure/ Registration/ Certification:

• Complete BLS course within 1 week of hire and maintained BLS certification in accordance with American Heart Association (AHA). No online only courses accepted.

• Knowledge, Skills, and Abilities:

• Demonstrated organizational skills

• Demonstrated verbal and written communication skills, including appropriate use of English grammar and spelling

• Demonstrated ability to follow detailed instruction work efficiently despite interruptions and maintain a courteous and cooperative manner

• Demonstrated ability to function with multiple priorities and interruptions

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
• Graduate of an accredited pharmacy technician program or currently registered as a pharmacy technician with one or more years pharmacy technician experience

or

• Graduate of an accredited Nursing Assistant program and current Nursing Assistant Certification
• Licensure/ Registration/ Certification:
• Knowledge, Skills, and Abilities:

ESSENTIAL DUTIES:

• (20-50%) Perform functions that support / provide patient care.

• Patients are roomed according to rooming process standards

• Vital signs and other pertinent physical measurements are obtained and recorded accurately.

• Expanded medication history is collected, updated and documented to ensure quality and accuracy of medication list (according to authorized policy and demonstrating proficiency).

• Exam rooms and treatment rooms are prepared for examination of the patient and set up for procedures.

• Chart prep is completed for patient appointments as indicated by the type of clinic visit and the reason for the appointment

• Messages and test results are accurately received and relayed to the appropriate person/location in a manner consistent with clinic practices and/or standards.

• Gathers all necessary and appropriate information from a caller and relays information to the appropriate provider for necessary follow-up.

• Patient correspondence performed when requested.

• Patients are assisted in completing forms when appropriate.

• (10-20%) Maintain equipment and keep adequate records

• An inventory of instruments and equipment is kept current.

• Instruments and equipment are calibrated as needed and maintained in proper working order. All maintenance is documented

• (10-20%) Maintaining clinic supplies and ensure they are adequately stocked and well organized.

• Stock supply cabinets and rooms and organizes items as needed.

• Outdated supplies are removed and disposed of following department procedures.

• (10-20%) Performs cleaning and sterilizing procedures to support infection control and OSHA standards.

• Prepare and sterilize instruments and equipment according to procedure.

• Complete scheduled cleaning requirements for the designated work areas.

• Document completion of work to comply with infection control and OSHA standards.

• (20-50%) Documentation

• Accurately document patient care and education materials, timely and completely in the EHR (electronic health record).

• (5-10%) Mentor new colleagues and students (if trained and working in this role)

• Demonstrate ability to identify the orientee''s learning needs and plan appropriate learning experiences

• Demonstrate ability to implement an individualized orientation plan for the orientee

• Demonstrate ability to validate clinical competence of orientee

• Facilitate development of organizational and prioritization skills of orientee

• Serve as a professional role model

• Provide feedback and educational opportunities in partnership with leader and/or educator

• (5-10%) Other duties as assigned

• Job description rankings/percentages are intended to reflect normal averages over an extended period of time and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.

ORGANIZATIONAL EXPECTATIONS:

Values

All colleagues are expected to live our values:

Excellence: We strive for the best results and always look for ways to improve.

Compassion: We care and show empathy and respect for each person.

Partnership: We are strongest when we work together and with those we serve.

Integrity: We are open and honest, and we keep our commitments.

Additional Expectations:

• Promote a safe work environment.
• Maintain regular and timely attendance.
• Protect confidentiality.
• Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)
• Coordinate and communicate effectively with patient/care giver, clinicians, and the interdisciplinary team in a timely fashion
• Participate in educational and professional development activities and maintains required competencies
• Contribute to a supportive and healthy work environment

POPULATION SPECIFIC COMPETENCIES:

YesNoDoes this employee have direct patient contact?X

Departments will need to determine the appropriate competencies in their areas for their specific patient populations documented in the essential duties section.

Examples of items that can be included are:

• Identifies expected outcomes for a plan individualized to the patient or situation specific to the needs of the population served.
• Communicates effectively with patients, families, and team members.
• Integrates practices that supports patient safety, acknowledges variations in populations served.
• Anticipates the needs of the population served as well as the unique characteristics of the communities served.
• Anticipates the needs of the population in providing culturally responsive care and develops an individualized plan for patients and families.

Critical Job Demands

Section 1: Place an "X' next to ONE of the terms that best describes the frequency for each of the Critical Demands.

Critical Demands

N/A

0%

Rare

1-5% (Up to a 1/2 hour)

Occa

6-33% (1/2 hour to 3 hours)

Freq

34-66% (3 to 5½ hours)

Cont

67-100% (5½ to 8 hours)

Standing - Remaining on one''s feet in an upright position at a work station without moving about. xWalking - Moving about on foot. xSitting - Remaining in a seated position. x Squatting - Assuming or maintaining a crouching position with the knees bent. x Reaching - Stretching out or extending to touch or grasp. x Lifting - Raising or lowering an object from one level to another (includes upward pulling). x Carrying - Transporting an object, usually holding it in the hands or arms, or on the shoulder. x Pushing/Pulling - Exerting force upon an object so that the object moves away/towards from the force. x Handling/Fingering - (includes typing, computer work, gripping, grasping, and pinching) x

Section 2: Place an "X" next to ONE of the terms that best describes the Strength Rating for this job classification which is expressed by one of five terms: Sedentary, Light, Medium, Heavy, and Very Heavy.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. xMedium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work. Heavy Work - Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Medium Work. Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work.

Note: During any patient handling task, if any caregiver is required to lift more than 35 lbs. of a patient's weight, assistive transfer devices should be used for the transfer.

HAZARD ASSESSMENT FOR PERSONAL PROTECTIVE EQUIPMENT (PPE) Please contact the employer Employee Health & Safety (EHS) with any questions or assistance related to the completion of the Hazard Assessment for Personal Protective Equipment (HAPPE) Form.RELATED TO: Hazardous Substances and Harmful Physical AgentsYesNoTask DescriptionPotential HazardHazard controlPPE Required

x

Working with box cutters, knives or other sharp cutting devices.Penetration

• Cut away from body.
• Use proper tool for the job.

Safety knife or safety box cutter

Cut resistant gloves

Other ___

x

Working with liquid chemicals, acids, or caustics (Examples: reprocessing, cleaners, disinfectants, laboratory chemicals).

See MSDS online database for chemical list

Chemicals

Flammables

Toxic Gases

Corrosives

• Use only employer approved products.
• Use appropriate soaking containers with labels.
• Understand hazards of chemicals you use (read MSDS).

Goggles

Chemical face shield

Chemical resistant gloves

Chemical resistant aprons

Lab Coat

Closed toe shoes

Powered Air Purifying Respirator

Other ___

x

Exposed to extreme heat (Examples: Autoclaves, Blanket warmers, Ovens, Propane torches) or cold (Liquid Nitrogen, Winter temperatures).

Heat

Cold Stress, Burns, Frostbite

• Approach hot surfaces carefully.
• Use only approved liquid nitrogen dewars. Dispense only if trained.

Heat resistant gloves

Cryogenic (cold resistant) gloves

Goggles

Face shield

Other ___

x

Driving or riding in motorized vehicle equipment as part of the job.Vehicle crash, Impact

• Absolutely no text messaging while driving.
• Refrain from cell phone use while driving.

Seat belt

Other ___

x

Working in extremely wet or slippery conditions or working in 24/7 operations where floors are wet from mopping.Slip, Trip, or Fall

• For wet areas, mop excess water regularly.
• Place warning signs.
• Select footwear carefully

Slip resistant shoes

Rubber boots

Other ___

x

Preparing or handling hazardous drugs (Examples: cytotoxic drugs, chemotherapy agents).

Chemical

Genetic damage

Tumors

• Receive training
• PPE
• Use of biological cabinet
• Spill procedures
• Waste disposal SOP

Gloves appropriate for chemical

Disposable barrier gown

Goggles

N95/PAPR (spill cleanup)

Ventilation Hood

Other ___

x

Medical/surgical procedures involving heat generating tools or equipment (Examples: cautery/ lasers).Light radiation, burns to self or patient, smoke inhalation

• Receive laser training.
• Awareness and knowledge to minimize surgical or procedural fires.
• Code Red training
• PPE
• Restricted access

Specialized laser safety glasses

Other ___

x

Working with or near ionizing Radiation Hazards (Examples: Radioactive sources, X-Rays).Over exposure, Genetic damage

• Warning signage
• PPE
• Waste and spill procedures
• Personal monitoring
• Shielding, distance

Lead Aprons

Other ___

x

Working near MRI.Trauma resulting from missile effect

• Restrict access
• Screening
• Signage

x

Moving equipment/supplies.Strain, Sprain

• Proper body mechanics
• Get additional help
• Get Ergonomic help from EOHS.

x

Dealing with agitated persons or disturbances.Workplace violence, bodily injury, body fluid exposure

• Training in verbal de-escalation techniques.
• Code Green procedure

Gloves (Clean)

Barrier Gown or fluid resistant Lab Coat

HAZARD ASSESSMENT FOR PERSONAL PROTECTIVE EQUIPMENT (PPE)RELATED TO: Infectious AgentsYesNoDescriptionPotential HazardHazard controlPPE Required PERFORMING OR ASSISTING WITH THESE TASKS:

x

Potential for splash of blood/body fluid to face and clothing: examples but not all inclusive: suctioning, wound irrigation, eye & ear irrigation, close contact (within 3 ft.) of patient with frequent, productive cough, sigmoidoscopy, cystoscopy, colonoscopy.

Exposure to Infectious Agents

• Hand hygiene before and after task
• PPE

Facial protection (mask plus goggles OR face shield)

Gloves (Clean)

Barrier Gown if anticipate splash

x

Activity that requires touching patient's non-intact skin or mucous membranes.

Exposure to Infectious Agents

• Hand hygiene before and after task
• PPE

Gloves (Clean)

x Activity that includes touching patient's blood/body fluid or contaminated items or environment, examples, but not all inclusive: disposal of urine, blood canisters.

Exposure to Infectious Agents

• Hand hygiene before and after task
• PPE
• Use of Spill kits (as needed)

Gloves (Clean)

Barrier Gown if anticipate splash

Facial protection (mask plus goggles OR face shield) if anticipate splash

x Performing duties with sharp devices that could result in exposure to blood or body fluids.

Exposure to Infectious Agent/sharp injury

• Use of sharps safety devices
• Avoid re-capping needles
• Proper disposal of sharps at point of care
• For reusable sharp, use safe transporting practices
• Use neutral zone for passing sharps
• PPE

Gloves (Clean vs. Sterile depends on the procedure)

Facial protection (mask plus goggles OR face shield) if anticipate splash

x Entering rooms where patients with airborne diseases are treated. Exposure to Infectious Agent/inhalation

• Mask patient
• Place patient in airborne infection isolation room if available
• Limit entry into room
• Keep door closed
• PPE

Follow Communicable Disease Guidelines and Tuberculosis Control Plan to determine if N95 respirator, PAPR, or surgical mask is needed

x Work with specimens from patients with airborne diseases.

Exposure to Infectious Agent/inhalation

• PPE
• Biological Safety hoods/cabinet instrumentation with automated/closed sampling mechanisms

N95 respirator or PAPRx

1. Procedures that enter deep tissue or body fluid, including but not limited to:

Central IV insertion, placing a catheter or injecting material into the spinal canal or subdural space (myelogram, lumbar puncture, spinal/epidural anesthesia), breast biopsy, temporal artery biopsy, bone marrow biopsy, OB vaginal delivery, incision & drainage.

Exposure to infectious agents

• Hand hygiene before and after procedures
• PPE

Gloves (Sterile)

Barrier Gown

Facial protection (mask plus eye protection or face shield plus mask required during these procedures)

x

2. a. Procedures that enter

subcutaneous tissue or are located

in the skin structure, including but

not limited to:

• Excision of mole, lump, or bump
• Excision of lipoma or sebaceous cyst, vasectomy

Exposure to infectious agents

• Hand hygiene before and after procedure
• PPE

Facial protection (mask and eye protection required during these procedures if anticipate splash)

Gloves (Sterile)

Barrier Gown if anticipate splash

x

2. b. Additional Procedures

• Shave biopsy, punch biopsy
• Joint injection, nerve injection, joint aspiration
• Peripheral IV insertion, ENT procedures
• Anal-rectal Biopsy

Exposure to infectious agents

• Hand hygiene before and after procedure
• PPE

Gloves (Clean)

Barrier Gown if anticipate splash

Facial protection (mask and eye protection required during these procedures if anticipate splash)

3. Handling Lab specimens in a laboratory

Exposure to infectious agents

• Hand hygiene after removing gloves
• PPE
• Biological Safety hoods/cabinet
• Splash guard
• Instrumentation with automated/closed sampling mechanisms

Lab Coat ( fluid resistant)

Gloves (Clean)

Facial protection (mask plus eye protection or face shield plus mask required during these procedures)

Other tasks with identified safety, health or infectious hazards requiring PPE?YesNoTask DescriptionHazardHazard controlList PPE required

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