Clinical Systems Support Engineer (Tier 2 – DICOM, HL7)

Recruiter Summary of Position

• Job Title: Clinical Systems Support Engineer (Tier 2 – DICOM, HL7)
• Location: Salt Lake City, Utah
• Work Arrangement: Hybrid
• Required Technical Skills: HL7 messaging pipelines, Mirth Connect or BridgeLink integration engines. Technical break/fix, Picture Archiving and Communication Systems (PACS) administration. TCP/IP networking architecture.
• Preferred Technical Skills: Windows Server OS environments, SQL script queries, and foundational Active Directory management. DICOM routing standards. DCM4CHE (or equivalent open-source clinical imaging platforms). 
• Certifications: CompTIA Network+ or Security+ preferred; Microsoft infrastructure/desktop support equivalents are a plus.
• Employee Value Proposition: Our client has a leading radiology practice that is going through a complete digital transformation. Pending migrating from a legacy radiology practice to a cutting-edge radiology practice. The company's CIO is committed to maintaining cutting-edge technologies moving forward. Opportunity to grow with the company. Ongoing investments in continuing education to improve technical skills.

Keep the Pipelines Moving. Empower the Frontline.

As our Tier 2 Clinical Systems Support Engineer, you will maintain the vital technological heartbeat of our care environments. You are the operational bridge where data integration meets real-time clinical applications. You will spend your days managing messaging logic within Mirth and BridgeLink, maintaining stable DICOM pipelines via DCM4CHE, and handling escalation tasks for diagnostic PACS networks and voice recognition software.

Acting as the vital internal escalation authority for frontline clinical desks, you will partner closely with local site infrastructure engineers to pinpoint and crush system friction before it hits patient workflows. It’s an essential, long-term technical seat where your diagnostic skill safeguards care accuracy.

Why This Opportunity Stands Out

• Diverse Technical Playground: Escape the siloes of a single-application team. You will directly configure and troubleshoot integration engines, enterprise imaging setups, and underlying Microsoft network stacks.
• High-Visibility Escalation Seat: You are not an entry-level technician. You own Tier 2 domain problems, working collaboratively with Tier 3 developers and site infrastructure owners.
• Strategic Career Pipeline: This position offers a direct path into deep core integration engineering, architectural design, or advanced healthcare informatics administration.

What Success Looks Like

• Flawless Routing: Monitor, patch, and stabilize image routing behavior via DCM4CHE and core interface links within your first 90 days.
• Rapid Resolution: Act as a responsive Tier 2 focal point, systematically reducing open ticket queues for PACS and voice tracking services.
• System Safeguarding: Document edge cases, coordinate workstation deployment configurations, and minimize technical discrepancies between local facility hardware and central data endpoints.

Who You Are

• The Clinical Troubleshooter: You have a solid, early-to-mid-career footprint in clinical application environments and want to tackle deep integration challenges next.
• The Modality Polymath: You understand how an HL7 feed ties directly into an imaging workflow and know your way around an LLP port or a DICOM header.
• The Collaborative Fixer: You possess strong baseline knowledge of Windows Server, group policies, and clinical workstations, backed by an ability to communicate clearly with non-technical administrative teams.

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