Clinical Trainer & Development Specialist

JOB DESCRIPTION

Position: Clinical Trainer & Development Specialist

Pay Range: $34.00-$38.00 PER HR

Reporting To: VP of HR

Work Type: On-site

POSITION SUMMARY:

The Clinical Training and Development Specialist leads the design and delivery of training programs that ensure employee readiness, regulatory compliance, and safe, high-quality service delivery. This role drives consistency in training standards across the organization while building scalable, data-driven learning strategies that improve workforce performance and reduce compliance risk.

This position serves as both a hands-on trainer and the program owner for the organization’s training function, including CPR/First Aid and QBS Safety-Care certification programs.

QUALIFICATIONS:

The following is a representation of the major duties and responsibilities of this position. The agency will provide reasonable accommodation to allow otherwise qualified applicants with disabilities to perform essential functions.

Minimum Qualifications

• Five (5) or more years of experience in training, learning and development, human resources, behavioral health, healthcare, or a related field
• Experience designing, developing, and delivering training programs in a regulated environment
• Certified CPR/First Aid Instructor and Certified QBS Safety-Care Trainer, or ability to obtain certification within the timeframe established by the organization
• Strong facilitation, presentation, coaching, and instructional design skills
• Knowledge of behavioral intervention strategies, crisis prevention techniques, safety practices, and adult learning principles
• Strong organizational, analytical, communication, and documentation skills with high attention to detail
• Experience with HRIS systems, LMS platforms, and training tracking tools
• Valid driver’s license

Preferred Qualifications

• Bachelor’s degree in human resources, Education, Organizational Development, Psychology, Social Work, Healthcare, or a related field
• Experience working in healthcare, nonprofit, or human services environments
• Bilingual in Spanish

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a representation of the major duties and responsibilities of this position. The agency will provide reasonable accommodation to allow otherwise qualified applicants with disabilities to perform essential functions.

Training Design & Delivery

1. Design, develop, standardize, and deliver training programs for onboarding, compliance, safety, role-specific skills, leadership development, and professional growth.
2. Facilitate training in classroom, virtual, and field-based environments, ensuring content is engaging, effective, and aligned with adult learning principles.
3. Maintain and continuously improve training materials, presentations, job aids, and learning resources to ensure accuracy and alignment with regulatory and certifying body requirements.

Certification & Compliance Training

1. Serve as the organization’s certified trainer for CPR/First Aid, QBS Safety-Care (or equivalent), and other required certifications.
2. Ensure all certification and recertification trainings are completed timely and meet organizational and regulatory standards.

Compliance & Training Tracking

1. Maintain accurate and up-to-date training records, certification status, and completion data within HR systems, LMS platforms, and tracking tools.
2. Own training compliance reporting by identifying overdue or missing training and proactively communicating gaps to leadership and stakeholders.
3. Ensure all training documentation is audit-ready, organized, and compliant with regulatory requirements.

Data Analysis & Continuous Improvement

1. Analyze training participation, completion rates, employee feedback, and compliance trends to identify gaps and improvement opportunities.
2. Develop and present recommendations to HR leadership to strengthen training effectiveness and workforce capability.
3. Continuously evaluate and refine training delivery methods and content based on operational needs, feedback, and best practices.

Collaboration & Operational Support

1. Partner with HR leadership, HR Business Partners, the Compliance Manager, and department leaders to assess training needs and align on organizational priorities.
2. Ensure new hires complete all required training and are job-ready within established timelines.
3. Support the development and maintenance of training-related policies, procedures, and programs.

Field Coaching & Observational Support

1. Provide observation, feedback, and coaching to staff on behavioral interventions, crisis prevention, QBS Safety-Care techniques, and workplace safety practices.
2. Serve as a resource to managers and employees on training-related best practices and performance improvement.

Professional Standards

1. Uphold confidentiality, ethical standards, and compliance with all organizational policies.
2. Serve as a role model for professionalism, safety, and best practices across the organization.
3. Some travel may be required.
4. Perform other duties as assigned.

KEY SUCCESS MEASURES

1. Achieves and maintains 100% compliance with required training and certifications
2. Reduces overdue or incomplete training gaps across the organization
3. Ensures timely completion of onboarding training for new hires
4. Maintains audit-ready training records and documentation at all times
5. Delivers high-quality training with positive participant feedback and engagement

PHYSICAL REQUIREMENTS:

• Stand, sit, talk, hear, reach, stoop, kneel and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis (Up to 75% of the time).
• Close vision requirements due to computer work.
• Light to moderate lifting may be required (up to 25lbs).
• Some travel may be required 25% of the time.