St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Clinical Training Partner in the Access Center will develop and administer new and ongoing training programs for clinical positions. This role will partner with the Access Center Training Team, Director of Clinical Services, and other Access Center leadership to create and facilitate a cohesive training curriculum.
JOB DUTIES AND RESPONSIBILITIES:
Develops clinical training curriculum, technical and procedural proficiency, and service centric skills for clinical Access Center roles.
Tailors and facilitates multi-faceted training delivery approaches (in-person, virtual, blended, and micro-learnings) most conducive to effective learning for new hires and existing employees.
Educates on common types of clinical calls and how to utilize resources and information to offer answers to patients.
Provides live demonstrations and materials of the following processes for new hires: following clinical protocols, prescription refills, triaging, acquiring physicians on-call schedules, escalating clinical concerns.
Integrates adult learning principles into training courses while supporting multiple learning styles by developing various instruction delivery methods.
Conducts, organizes, and supports new hire orientation and foundational training courses.
Partners with other stakeholders to establish and maintain necessary training environments (physical space, technology, fictitious training environments, etc).
Partners with Network Instructional Design and Learning Technologies Department to leverage SLUHN's learning management system (LMS) for training program development, delivery, and reporting needs, as appropriate.
Ensures training content and materials (i.e., knowledge base article) represent current processes, technology, and clinical responsibilities.
Authors and maintains skill development modules and job aids.
Assists with instructional design and development projects.
Coordinates logistics and timing of classes and class registrations.
Develops and maintains competency testing and documentation.
Other duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting for up to 8 hours per day, 2 hours at a time. Standing for up to 4 hours per day, 3 hours at a time. Requires occasional fingering, handling, and twisting and turning while entering data into the computer. Occasionally requires lifting, carrying, pushing and pulling objects weighing up to 25 pounds. Occasionally requires reaching above shoulder level. Must have the ability to hear as it relates to normal conversation, seeing as it relates to general, peripheral and near vision, visual monotony.
EDUCATION:
Registered Nurse with current license to practice in the State of Pennsylvania required. Bachelor's degree preferred.
TRAINING AND EXPERIENCE:
Minimum 3 years of experience in a healthcare provider organization with knowledge of nurse telephone triage preferred. Familiarity with interactive learning activities preferred. Minimum of 2 years experience in clinical training preferred. Proven success in training clinical triage (Schmitt-Thompson protocols or equivalent). Prior experience and knowledge of medical health record systems (EPIC) preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
St. Luke's University Health Network is a regional network of hospitals, physicians and other related organizations providing care primarily in Lehigh, Northampton, Monroe, Carbon, Schuylkill, Bucks, Montgomery and Berks counties in Pennsylvania and Warren County in New Jersey.
The Network provides services at more than 150 sites. St. Luke's University Health Network is comprised of six hospital sites. The Network includes:
Areas of exceptional medical expertise include:
St. Luke's offers an exceptional benefit plan for employees. Our values are reflected in all we do for patients, each other and the community:
Pride - We take pride in our accomplishments and in our organization.
Caring - We show consideration for others and their feelings. We treat others as we want to be treated.
Respect - We recognize the value, diversity and importance of each other, those we serve and the organization.
Accountability - We are responsible to make decisions and solve problems in a timely and effective manner.
Flexibility - We adapt to the changing needs and expectations of those we serve.
Teamwork - We work together to improve quality.
The mission of St. Luke's University Health Network is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.