Clinician, Virtual Care Center

Ready to Take the Next Step in Your Nursing Leadership Career?

UPMC is seeking two clinician leaders to join our innovative Virtual Care Center in Oakland, Pittsburgh. In this dynamic leadership role, you will oversee and support our team of Virtual Safety Attendants while helping drive clinical excellence, staff development, and patient safety initiatives across the virtual care environment.

This is a full-time (40 hours/week, rotating-shift position based at our centralized monitoring hub. If you're a collaborative nurse leader who is passionate about mentoring staff, improving workflows, and advancing virtual care, we encourage you to apply today!

Purpose

The Clinician is a registered nurse leader responsible for supporting daily operations and promoting clinical excellence within the Virtual Care Center. Reporting to the Virtual Care Manager or Director, this role serves as a key leader for staff education, workflow optimization, and performance management while fostering a safe, efficient, and patient-centered virtual care environment.

Responsibilities include staff selection and onboarding, performance management, employee development, and the completion of performance evaluations for direct reports. The Clinician provides clinical expertise, orientation, training, and consultation on practice-related issues while coordinating day-to-day clinical activities. This role may also assume shift accountability for delivering nursing care within the centralized monitoring hub.

Key Responsibilities

• Lead daily virtual care operations and identify opportunities to enhance patient safety, staff engagement, and operational effectiveness.
• Support and guide virtual care staff through change initiatives, workflow improvements, and ongoing professional development.
• Participate in shared governance and assume leadership responsibilities for quality improvement, evidence-based practice initiatives, and new employee onboarding.
• Complete performance evaluations, provide coaching and feedback, and support the growth and success of direct reports.
• Collaborate with nursing leadership, information technology teams, and quality departments to optimize observation workflows and ensure compliance with escalation protocols.
• Apply critical thinking and relationship-based care principles to improve patient monitoring, clinical communication, and safety outcomes.
• Utilize the nursing process to address the clinical, psychosocial, safety, and spiritual needs of patients in a virtual care setting.
• Maintain accurate and timely documentation that promotes communication between caregivers and the virtual care team.
• Serve as a clinical resource and mentor for frontline staff, providing real-time support and guidance.
• Partner with operational and informatics leaders to implement evidence-based practices, monitor key performance metrics, and support innovation within virtual care.
• Lead staff huddles, participate in interdisciplinary meetings, and assist with responses to high-risk patient safety trends such as falls, elopement risks, and aggressive behaviors.
• Support continuous quality improvement efforts and promote readiness for regulatory and accreditation reviews.
• Foster a positive, inclusive, and collaborative work environment through effective communication, mentorship, and team development.
• Promote accountability, professional growth, cultural awareness, and employee well-being while advancing organizational goals for quality, safety, and patient satisfaction.

Why Join Us?

This is a unique opportunity to combine your clinical expertise with leadership responsibilities while helping shape the future of virtual patient care at UPMC. You'll play a critical role in supporting frontline teams, improving patient outcomes, and driving innovation in a rapidly growing area of healthcare.

Apply today to become part of a team that is transforming how care is delivered across our health system.

• Minimum of three (3 years of nursing experience required.

• Bachelor of Science (BS or Bachelor of Science in Nursing (BSN required.

• If the bachelor's degree is not in Nursing, a Master's degree or higher in Nursing is required.

• Master's degree preferred.

• ED, Tele, Critical Care, or Cardiology care preferred

• Demonstrated competence as a Professional Staff Nurse.

• Thorough understanding of growth and development across the lifespan, with the ability to assess, interpret, and respond to each patient's age-specific needs.

• Strong interpersonal skills with the ability to build and maintain positive relationships with leaders, physicians, advanced practice providers, support staff, patients, and families.

• Ability to work effectively in a fast-paced, complex environment while managing multiple priorities and specialized technology.

• Exceptional clinical judgment, critical thinking, analytical, and problem-solving skills, particularly within a virtual care environment.

• Ability to apply and lead others in the nursing process to support safe, high-quality patient care.

• Demonstrated leadership, communication, and team-building abilities.

• Physical and visual dexterity required to perform essential job functions.

• Physical stamina necessary for standing, walking, lifting, and positioning patients as needed.

Licensure, Certifications, and Clearances

• Current licensure as a Registered Nurse (RN in the state of practice.
• Act 34 Clearance required.

Nursing Licensure Compact (NLC:

Current licensure must be held either in the state where the facility is located or through a valid multistate license issued by a participating Nursing Licensure Compact (NLC state. Employees working under an out-of-state NLC license who establish residency in the facility's state must apply for licensure in that state within 60 days of establishing residency.

UPMC is an Equal Opportunity Employer/Disability/Veteran.