CLN Physician Office Coordinator, Off site services, Full time, Days

Overview

The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.

Position Summary: The Coord Office ensures the smooth daily operation of the department. This includes assisting the Manager with appropriate staffing and equipping employees with the knowledge and supplies needed to provide our physicians and their patients with excellent care and service. They must build relationships with offsite service staff and physician office staff in order to be able to identify and troubleshoot any issues. They are often offsite service staff first point of contact for concerns and questions. They are challenged with helping the Manager maintain this source of revenue and seeking additional opportunities for this department. The Coord Office is expected to have exceptional customer service and critical thinking skills.

Primary Responsibilities:

• Develops and maintains departmental statistics, documentation, and reports
• Assists the manager in some HR functions such as interviewing, employee education, and the maintenance of employee files, etc.
• Assists Manager in the coordination of orientation and training of all new employees
• Closely monitors staff and processes seeking opportunities for improvement
• Helps Manager to work closely with laboratory director and staff to ensure clinical staff's compliance with laboratory policies
• Provides training and education for staff on a regular basis with the Manager
• Maintains departmental policies and procedures and ensures their enforcement

Qualifications

This position requires, at minimum, a high school diploma or GED. Phlebotomy Certification and at least 2 years of phlebotomy experience. Prior experience in the healthcare environment and/or customer service is preferred. A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary. This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.