Closing BOH Leadership

Job Title: Closing Back of House (BOH) Leadership

Location: Chick-fil-A University Place/Charlotte, NC

Reports To: Operations Lead / General Manager / Operator

Position Overview:

The Back of House (BOH) Leadership role at Chick-fil-A is responsible for overseeing all kitchen operations to ensure food safety, quality, and speed of service. This position plays a key role in leading, developing, and motivating the kitchen team to deliver exceptional food and uphold Chick-fil-A’s high standards of excellence.

BOH Leaders are expected to maintain a positive work environment, demonstrate servant leadership, and help build a culture of care, teamwork, and accountability.

Key Responsibilities:

1. Operational Excellence

• Lead kitchen operations during shifts, ensuring accurate order fulfillment and consistent food quality.
• Maintain food safety and cleanliness in accordance with Chick-fil-A standards and local health regulations.
• Monitor kitchen productivity, food waste, and product availability.
• Ensure proper execution of prep, cooking, and holding procedures.
• Oversee equipment maintenance and communicate repair needs promptly.

2. Leadership & Team Development

• Model Chick-fil-A’s Core 4 and “REMARKable” service principles in all interactions.
• Coach and develop Team Members through daily feedback and ongoing training.
• Support onboarding and training of new kitchen staff.
• Foster a positive, teamwork-driven kitchen culture built on respect, excellence, and growth.
• Communicate shift goals and expectations clearly.

3. Quality & Food Safety

• Enforce Chick-fil-A food safety policies.
• Conduct routine quality checks on ingredients and finished products.
• Ensure accurate portioning, cooking times, and product presentation.

4. Administrative & Strategic Support

• Assist with inventory management, ordering, and waste reduction initiatives.
• Collaborate with leadership to identify opportunities for improvement in efficiency and quality.
• Support compliance with labor and cost control guidelines.

Qualifications:

• At least one year of Chick-fil-A or restaurant leadership experience required.
• Strong understanding of kitchen operations, food safety, and team leadership.
• Excellent communication, problem-solving, and time-management skills.
• Ability to work in a fast-paced, high-pressure environment.
• Servant-hearted attitude with a passion for developing others.
• Night time closing schedule. 2pm-11pm availability every day of the week. (except Sundays!)
• Must be 18 years or older.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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