Cloud Architect

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

This will be a hybrid role - 3 days in office and 2 remote in Dallas, TX

The Opportunity

ECI has an exciting opportunity for an experienced Cloud Architect that will be responsible for delivering first-class service, advice, and technical support to ECI internal and external clients, through the highest standards of customer service, efficiency, knowledge, and integrity. This includes proactive management of client technology as it pertains to Public Cloud, Private Cloud Networking, Virtualization, and Storage, resolving high-priority escalations, and contributing standards and procedures.

Cloud Architects serve as an escalation point for junior, mid-level, and senior technicians and augment deliverables for technology managers. The candidate will interface with high-profile financial industry clients daily, thus requiring the highest level of presentation, communication, and professionalism.

What You Will Do

• Supports all implementations and recovery efforts as it pertains to Azure and parts of ECI Private Cloud.
• Acts as a mentor and technical escalation for multiple groups within ECI.
• Develops and documents best practices for cloud technology deployments.
• Acts as Azure subject matter expert, researching as needed.
• Builds/develops and delivers Azure infrastructure through code using Terraform.
• Builds automation for alerting on issues with backend jobs and processes.
• Builds automation for deployment of standardized customer environments.
• Builds automation for deploying patches to infrastructure.
• Non-disruptively agile Devops style mitigation and deployment of high-priority changes to customer environments.
• Provides technical support, troubleshooting, and complex problem resolution on escalated issues.
• Works in a fast-paced project delivery environment collaborating with clients, client success managers, products technicians, management, and engineers.
• Collaborates with clients and sales architects to determine data and performance requirements for new business development opportunities.
• Utilizes expert knowledge to develop business solutions that meet the clients short-, mid-, and long-term business needs.
• Works effectively with cross-functional teams to define technical requirements and identify and resolve technical design issues.
• Engages in self-directed professional development.
• Remains on the forefront of emerging industry practices.

Who You Are

• Advanced understanding of networking concepts.
• Knowledge in switching and firewalls, Palo Alto, and Cisco.
• Advanced knowledge of Public Cloud Providers such as Azure and AWS.
• Advanced knowledge working with Terraform.
• Advanced knowledge of Powershell scripting or similar automation experience.
• Deployment and troubleshooting of operating systems and applications.
• Familiarity with Linux/Unix operating systems.
• Advanced experience with public cloud APIs and scripting.
• Experience with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering).
• Knowledge of Data backup and recovery with enterprise-level software.
• Knowledge of Virtualization software such as VMWare vSphere.
• Knowledge of Zerto replication software or similar enterprise-level software.
• Knowledge of Storage Area Networks.
• Ability to perform patching and maintenance of various software.
• Ability to maintain and operate network management and troubleshooting applications (patch management, SNMP utilities, monitoring solutions).

Preferred Skills

• Financial industry experience (Hedge Funds Private Equity, FoF).
• Experience with Managed Service Providers.
• Interest in continuous professional development with a focus on technical leadership.
• In-depth understanding of high-level infrastructure design.
• Ability to identify infrastructure flaws and promote business opportunities.
• Technical certifications preferred.

ECI's Culture

ECI's culture is all about connection - connection with our clients, our technology, and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $155,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K, and so much more!

If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

#LI-Hybrid