Analysis Skills, Business Operations, Business Support, Change Management, Citrix Product Family, Cloud Computing, Communication Skills, Computer Science, Desktop Environments, Desktop Virtualization, Documentation, High Availability, Human-Computer Interaction, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Microsoft Active Directory, Microsoft Windows Server, Operations Processes, Public Cloud, Scripting (Scripting Languages), Software Administration, Team Player, VMWare, VMWare ESX/ESXi, VMWare vCenter, Virtualization