Agile Programming Methodologies, Call Center Operations, Call Centers, Campaigns, Cloud Computing, Continuous Deployment/Delivery, Continuous Integration, Cross-Functional, Cryptography, Customer Experience, DevOps, GCP (Good Clinical Practices), GitHub, High Availability, Leading Edge Technology, Natural Language Processing (NLP), Release Management/Engineering, Skills-Based Routing, Software Engineering, Team Player, Technical Leadership, Telephony API (TAPI), Voice Response Systems
Request ID: 87927-1
Job Title :Cloud Contact Center
Location: Phoenix, AZ - onsite
Pay Rate - $50 - $55/hr
Introduction
Join our team as a Cloud Contact Center Developer, where you will play a pivotal role in designing and implementing cutting-edge cloud solutions that enhance customer experience platforms. This position offers a unique opportunity to work with leading technologies and collaborate with cross-functional teams to drive project success.
Required Skills & Qualifications
- Deep knowledge of Google CX and Dialogflow CX, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, and webhook integrations.
- Experience in architecting secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery.
- Proficiency in implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform).
- Experience with Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management.
- Prior work experience in the client's industry.
Applicants must be able to work directly for Artech on W2.
Preferred Skills & Qualifications
- Experience with Agile development, Continuous Integration, and Continuous Delivery.
- Working knowledge of various tools in the CI/CD pipeline, DevOps, and Observability.
- Experience with automated release management using GitHub Actions.
Day-to-Day Responsibilities
- Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX.
- Architect, implement, and optimize Five9 CCaaS solutions ensuring scalable, secure, and compliant contact center operations.
- Lead integrations and migrations leveraging Five9 APIs and telephony capabilities.
Company Benefits & Culture
- Collaborative and innovative work environment.
- Opportunities for professional growth and development.
- Comprehensive benefits package.
For immediate consideration please click APPLY to begin the screening process with Alex.