Cloud Contact Center Network Engineer

Overview

Designs, Implements, maintains and supports communication networks within VNS Health that ensures the integrity of high availability network infrastructure that provides maximum performance for our users. Works under general supervision.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do:

• Designs, installs, supports and maintains VNS Health network infrastructures according to best practices, including routers, firewalls, switches and IPS/IDS.
• Assists in running the day-to-day operations, engineering, and architecture of the Data networks.
• Configures, implements and supports WAN/LAN/Wireless/VPN network architecture, which includes manages routing protocols, documentation, and network diagrams.
• Prioritizes tasks based on urgent and highly-sensitive client needs and manages appropriate/realistic expectations to ensure overall client satisfaction. • Configures IPSec VPN tunnels, IP communication, and routing (OSPF, EIGRP, BGP).
• Assists in formalizing and updating security policies, procedures and technical standards and auditing/monitoring compliance with those standards.
• Maximizes network availability by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization.
• Works with both internal and external vendors, carriers, and clients, to add or modify network connectivity; troubleshoots and identifies sources of problems and brings issues to resolution as needed.
• Analyzes industry standards, open source platforms and vendor tools with an emphasis on cloud portability and interoperability. Recommends integration into VNS Health as appropriate.
• Assesses information security and applicable compliance requirements. Researches, recommends, designs and implements necessary solutions/tools to meet these requirements.
• Stay abreast of current technologies, developments, network compliance requirements, standards and industry trends.
• Participates in special projects and performs other duties as assigned.
• Occasional after-hours change management and weekend support

Qualifications

Education:

Associate's Degree in Computer Science, Electrical Engineering, or equivalent experience required Cisco certification (CCIE, CCNP, CCNA) preferred

Work Experience:

• Minimum five years of IT network engineering experience in a Cisco environment required
• Hands-on experience working with complex, high performance networks with multiple sites (data centers) and demonstrated understanding of SD WAN technologies required
• Significant knowledge of client-server architectures and network design required
• Expert knowledge of Cisco IOS/NxOS, Load Balancers, Cisco ASA, Catalysts Series switches and other network operating systems required
• Experience with Windows and Linux operating systems required
• Knowledgeable of routing protocols including TCP/IP BGP, OSPF, MSDP and PIM and experience with VPNs including IPSEC, GRE required
• Strong verbal/written communication skills required
• Experience configuring and deploying Palo Alto network devices required
• Strong understanding of WAN/LAN/Wireless and transport technologies (Ethernet, MPLS) required
• Advanced knowledge of Microsoft Office Suite and Visio required
• Scripting and programming experience, design and support of virtualization experience, and cloud infrastructure experience/knowledge required

Pay Range

USD $85,000.00 - USD $106,300.00 /Yr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.