Cloud Contact Center Network Engineer

What We Provide

• Referral bonus opportunities     
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays   
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability    
• Employer-matched retirement saving funds   
• Personal and financial wellness programs    
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care     
• Generous tuition reimbursement for qualifying degrees   
• Opportunities for professional growth and career advancement    
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities 

What You Will Do:

• Designs, installs, supports and maintains VNS Health network infrastructures according to best practices, including routers, firewalls, switches and IPS/IDS.
• Assists in running the day-to-day operations, engineering, and architecture of the Data networks.
• Configures, implements and supports WAN/LAN/Wireless/VPN network architecture, which includes manages routing protocols, documentation, and network diagrams.
• Prioritizes tasks based on urgent and highly-sensitive client needs and manages appropriate/realistic expectations to ensure overall client satisfaction. • Configures IPSec VPN tunnels, IP communication, and routing (OSPF, EIGRP, BGP).
• Assists in formalizing and updating security policies, procedures and technical standards and auditing/monitoring compliance with those standards.
• Maximizes network availability by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization.
• Works with both internal and external vendors, carriers, and clients, to add or modify network connectivity; troubleshoots and identifies sources of problems and brings issues to resolution as needed.
• Analyzes industry standards, open source platforms and vendor tools with an emphasis on cloud portability and interoperability. Recommends integration into VNS Health as appropriate.
• Assesses information security and applicable compliance requirements. Researches, recommends, designs and implements necessary solutions/tools to meet these requirements.
• Stay abreast of current technologies, developments, network compliance requirements, standards and industry trends.
• Participates in special projects and performs other duties as assigned.
• Occasional after-hours change management and weekend support

Education:
Associate's Degree in Computer Science, Electrical Engineering, or equivalent experience required Cisco certification (CCIE, CCNP, CCNA) preferred

Work Experience:

• Minimum five years of IT network engineering experience in a Cisco environment required
• Hands-on experience working with complex, high performance networks with multiple sites (data centers) and demonstrated understanding of SD WAN technologies required
• Significant knowledge of client-server architectures and network design required
• Expert knowledge of Cisco IOS/NxOS, Load Balancers, Cisco ASA, Catalysts Series switches and other network operating systems required
• Experience with Windows and Linux operating systems required
• Knowledgeable of routing protocols including TCP/IP BGP, OSPF, MSDP and PIM and experience with VPNs including IPSEC, GRE required
• Strong verbal/written communication skills required
• Experience configuring and deploying Palo Alto network devices required
• Strong understanding of WAN/LAN/Wireless and transport technologies (Ethernet, MPLS) required
• Advanced knowledge of Microsoft Office Suite and Visio required
• Scripting and programming experience, design and support of virtualization experience, and cloud infrastructure experience/knowledge required