Job Description
Our client, a IT Services and Consulting company, is looking for a Cloud Data Engineer – GCP & CCaaS for their Phoenix, AZ/Sunrise, FL/Charlotte, NC location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech.
- Develop secure, resilient cloud infrastructure on major cloud services provider using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
- Implement, and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
Requirements:
- 4+ years of commercial software development experience.
- Proficient in developing and hosting solutions using Java, Python in cloud platforms, preferably GCP.
- Have experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks,
- SIP/WebRTC, security configuration, and transition from legacy contact center platforms to Cloud based solutions.
- Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline (using
- Maven, Salt, Git, Jenkins), DevOps and Observability.
- Experience in designing & developing API, services, Micro services-based architecture using frameworks like Spring Boot or Vertx.
- Hands on experience with Kafka, Relational, and/or NoSQL databases.
- Understanding of data structures, algorithms, design patterns, web technologies (HTTP, Apache) and familiarity with Unix/Linux
- Understanding of cloud security architecture, Encryption and OAuth.
- Looks proactively beyond the obvious for continuous improvement opportunity
- Years of Experience: 12.00 Years of Experience
- 5+ years of software engineering experience
- Strong background in cloud-native application development, customer experience platforms, and enterprise integrations
- Candidates should come from:
- Financial Services
- Banking
- Enterprise Contact Center Technology
- Customer Experience (CX)
- Cloud Platform Engineering
- Conversational AI
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Phoenix, AZ |
| Industry | Management Consulting Services |
| Salary | $50 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Agile Programming Methodologiesunmatched
- Algorithmsunmatched
- Apacheunmatched
- Application Programming Interface (API)unmatched
- Artificial Intelligence (AI)unmatched
- Automatic Call Distributor (ACD)unmatched
- Banking Servicesunmatched
- CRM Integrationunmatched
- Call Center Operationsunmatched
- Call Centersunmatched
- Campaignsunmatched
- Cloud Applicationsunmatched
- Cloud Architectureunmatched
- Cloud Computingunmatched
- Computer Telephony Integration (CTI)unmatched
- Continuous Deployment/Deliveryunmatched
- Continuous Improvementunmatched
- Continuous Integrationunmatched
- Cryptographyunmatched
- Customer Experienceunmatched
- Customer Service Toolsunmatched
- Data Structuresunmatched
- Design Patterns Programming Methodologiesunmatched
- DevOpsunmatched
- Engineeringunmatched
- Financial Servicesunmatched
- GCP (Good Clinical Practices)unmatched
- Gitunmatched
- HTTP (HyperText Transport Protocol)unmatched
- Health Planunmatched
- High Availabilityunmatched
- Information Technology Consultingunmatched
- Infrastructure as a Service (IaaS)unmatched
- Internet Technologyunmatched
- Javaunmatched
- Jenkinsunmatched
- Linux Operating Systemunmatched
- Mavenunmatched
- Microservicesunmatched
- Natural Language Processing (NLP)unmatched
- NoSQLunmatched
- OAuthunmatched
- Python Programming/Scripting Languageunmatched
- SIP (Session Initiation Protocol)unmatched
- Security Architectureunmatched
- Skills-Based Routingunmatched
- Software Developmentunmatched
- Software Engineeringunmatched
- Spring Frameworkunmatched
- Telephony API (TAPI)unmatched
- Unix Operating Systemsunmatched
- Voice Response Systemsunmatched
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