· Hands-on experience with workflow design, document classification, and data extraction configuration, preferably with Tungsten Automation Total Agility & related certification
· Experience configuring and managing multi-tenant or multi-organizational environments within an IDP/content platform.
· Strong scripting and development skills (e.g., C#, .NET, JavaScript, SQL) for customizing workflows and integrations.
Experience with Tungsten RPA, Tungsten Communication Manager, or other products in the Tungsten Automation portfolio.
·Familiarity with multi-tenant deployments where child agencies or departments operate semi-autonomously within a parent environment.
·Experience working in government, healthcare, or other highly regulated environments, particularly with health and human services agencies.
· Knowledge of HIPAA compliance requirements as they pertain to document processing and content management.
· Experience with AI/ML-based document classification and extraction model training and optimization.
· 7 years of IT experience, with 3+ years’ experience in IDP Engineer role
· Excellent interpersonal and training skills with the ability to mentor non-specialist administrators and translate complex technical procedures into accessible guidance