Amazon Elastic Compute Cloud (EC2), Amazon Web Services (AWS), Analysis Skills, Ansible, Apache Kafka, Architectural Services, Authentication, Automation, Bartending, Business Operations, Capacity Management, Cloud Applications, Cloud Computing, Communication Skills, Computer Science, Computer Security, Concrete, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cost Control, Cross-Functional, Customer Experience, Data Management, Data Partitioning, Desktop PC, Detail Oriented, DevOps, English Language, Environmental Monitoring, Failover, Finance, Firewalls, GCP (Good Clinical Practices), Google App Engine (GAE), High Availability, Hybrid Cloud, Identity Federation, Improvement Metrics, Industry/Trade Analysis, Information Technology Software, Internet Security, Inventory Management, Leadership, Load Balancing, Machine Tool, Maintain Compliance, Metrics, Microservices, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, MongoDB, MySQL, NAT (Network Address Translation), Network Administration/Management, Network Connectivity, Network Monitoring, Network Operations Center, OAuth, Operational Improvement, Performance Metrics, PostgreSQL, Process Improvement, Product Engineering, Production Systems, RFID Tags, RabbitMQ, Redis, Release Management/Engineering, Risk, Risk Management, Security Analysis, Security Assertion Markup Language (SAML), Security Auditing, Security Infrastructure, Single Sign-On (SSO), Software Engineering, Software as a Service (SaaS), Standards Development, Subnet, Systems Reliability, Team Lead/Manager, Team Player, Technical Leadership, Traceability, VPN (Virtual Private Network)
WHO WE ARE
Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world's most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at www.seagullsoftware.com.
OUR COMPANY
We're a growing, profitable, mid-size business with a 40-year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. You'll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.
LOCATION
This direct contractor position is remote in Costa Rica or LATAM.
JOB SUMMARY
Cloud & DevOps Engineering Principal
TheCloud & DevOps EngineeringPrincipalleads theOperationsfunctionsresponsible forthe architecture, reliability, performance, and cost efficiency of our multi-cloud infrastructure across AWS and GCP. This role manages a team ofCloudOpsand DevOpsengineers, defines operating standards, and partners closely with Engineering, DevOps, and Security to ensure our platforms are secure, scalable, andhighly available.
RESPONSIBILITIES
This role supports the execution of the broaderCloudOpsand DevOps strategy, helping to translate high-level direction into concrete operational practices for cloud infrastructure, CI/CD, and releasemanagement. The role also contributes to the governance and continuous improvement of build and release processes across SaaS andon-premiseenvironments, in alignment withCloudOpsleadership.
KEY RESPONSIBILITIES
- Oversee the architecture, scalability, reliability, and cost efficiency of platform infrastructure acrossAWS,Azure, andGCP, leveraging native cloud services while maintaining consistent operational principles.
- Own and evolve governance standards for the use of core cloud services, defining secure, repeatable, and compliant architectural patterns across all environments.
- Ensure all environments are properly monitored, secured, and operationally aligned with product and customer requirements.
- Provide technical leadership and operational guidance for multi-cloud and hybrid-cloud strategies, balancing flexibility, resilience, and cost.
- Maintain direct ownership and involvement in the platform's on-premisefootprint, including Windows-based desktop and server components, ensuring first-class build, packaging, and installer experiences for Windows users.
Kubernetes Orchestration & Automation
Lead day-to-day infrastructure and application-level operations, with deep hands-on involvement in Kubernetes platforms (EKS, GKE, AKS), serverless workloads, and cloud-native infrastructure, enforcing the highest standards of availability and resilience.
KEY RESPONSIBILITIES
- Own and oversee Kubernetes operations end-to-end, including cluster lifecycle management, capacity planning, upgrades, and workload reliability.
- Govern all networking, connectivity, and security-adjacent infrastructure, including ingress controllers, service mesh, gateways, firewalls, VPNs, and inter-environment connectivity.
- Drive a strong automation-first culture across theCloudOpsorganization, enforcing standardization and repeatability through infrastructure-as-code andGitOpspractices.
- Lead and evolve automation pipelines using tools such as Terraform, Terragrunt, ArgoCD, Helm, and Ansible, ensuring consistency across cloud and on-premise environments.
MONITORING, ALERTING & OPTIMIZATION
Own monitoring/observability with Prometheus, Grafana, OpenTelemetry.
KEY RESPONSIBILITIES
- Define and refine SLOs, alerts, and performance metrics.
- Use metrics and incidents to drive preventive improvements.
- Track/report keyCloudOpsand DevOpsKPIs (uptime, MTTR, change failure rate, deployment frequency).
DATABASE & DATA PLATFORM MANAGEMENT
Guide production MongoDB, Redis, MySQL operations (scale, backup, failover, performance).
KEY RESPONSIBILITIES
- Ensure databases are monitored, secure, and well-integrated.
- Work with data/app teams on capacity and growth planning for DBs and caches.
SECURITY & COMPLIANCE
Champion secure cloud practices (RBAC, encryption, segmentation, audits).
KEY RESPONSIBILITIES
- Oversee SSO and identity federation (OAuth, SAML, OIDC).
- Support Security/Compliance to meet required standards.
- Assist with security assessments/audits, remediation, and process improvements.
AUTOMATION, CI/CD & INFRASTRUCTURE-AS-CODE
Promote infrastructure-as-code (Terraform, CloudFormation, Ansible, etc.).
KEY RESPONSIBILITIES
- Partner with DevOps/engineering on reliable, auditable CI/CD pipelines.
- Drive reuse of automation for provisioning, deployment, and configuration.
- Support CI/CD and release governance, ensuring agreed quality/security/rollback controls for SaaS and on-premise environments.
NETWORKING & TRAFFIC MANAGEMENT
Oversee cloud networking (VPCs, subnets, NAT, target groups, ACLs).
KEY RESPONSIBILITIES
- Guideservicemesh and traffic management for microservices.
- Help standardize network patterns and connectivity across cloud, data centers, and partners.
COST MANAGEMENT & CAPACITY PLANNING
Monitor and optimize cloud costs with Finance and Product/Engineering.
KEY RESPONSIBILITIES
- Collaborate on capacity planning as usage and customers grow.
- Provide cost/capacity summaries to leadership with trends, risks, and optimizations.
CROSS-FUNCTIONAL COLLABORATION & COMMUNICATION
Act as a keyCloudOpsand DevOpspartner for Product, DevOps, SRE, Security, and IT.
KEY RESPONSIBILITIES
- Join planning to alignCloudOpsand DevOpsinitiatives with product and company priorities.
- Communicate clearly on platform health, risks, incidents, and improvements.
- Serve as an operational escalation point for major incidents/releases, coordinating resolution and follow-up with leadership and partner teams.
REQUIREMENTS
- 8-10+ years of experience inCloudOps, DevOps, or SRE roles, including formal leadership of engineers or small teams.
- Strong hands-on experience withAzure, GCP (GKE, Load Balancers, Cloud Run, App Engine, BigQuery) and AWS (EKS, EC2, IAM, VPC, Load Balancing, Route 53, security groups, etc.).
- Deep expertise inKubernetes operations, containerized microservices, and tooling (EKS, GKE, Helm, etc.).
- Proven experience managing well-known, production-grade, monitoring/observability frameworks (Prometheus, Grafana, OpenTelemetry) and defining SLOs and alerting.
- Advanced knowledge ofMongoDB (Sharded Clusters), Redis, Postgres, RabbitMQ, Kafka, and MySQL administration in production environments.
- Strong skills inTerraform, ArgoCD, Helm, Ansible, and CI/CD practices for infrastructure and platform automation.
- Solid understanding ofOAuth, SAML, OIDC, identity federation, and secure infrastructure design.
- Demonstrated ability to use operational and reliability metrics to guide improvements in cloud operations.
- Experience working with or supporting multi-cloud and/or hybrid-cloud environments, providing operational input on performance, risk, and feasibility.
- Experience tracking and reportingCloudOps/DevOps KPIs (e.g., uptime, MTTR, deployment frequency, change failure rate) to support continuous improvement.
- Proficiency in written and spoken English.
SOFT SKILLS
- Strong leadership and people development capabilities.
- Analytical thinker with the ability to break down complex problems.
- Detail-oriented, results-driven, and passionate about system reliability.
- Clear communicator across technical and business teams.
- Passion for working and learning in a fast-growing company.
- Ability to collaborate effectively in agile and cross-functional environments to achieve common goals.
- Proactive learning of new technologies, industry trends, and adapting to evolving tools and methodologies.
EDUCATION
- Bachelor's Degree in related fields such as Computer Science, Information Technology, Software Engineering, or related technical field.
- Certifications as AWS Certified DevOps Engineer - Professional, CKA (Certified Kubernetes Administrator), Microsoft Certified: DevOps Engineer Expert, or GCP DevOps Engineer are a plus.
- Master's Degree: Specializations in Cloud Computing, Cybersecurity, or Software Engineering are a plus.
TERMS OF EMPLOYMENT
This is a full-time Contractor position.