Solution design- Cloud experience (AWS/OpenShift)- Containers/Serverless- Rule/Workflow engines- Databricks/Data Lake/Snowflake- Kafka/Streaming/CDC- Microservices- Databases- Experience in transforming and modernizing legacy applications E3 (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
Numbers & Facts
Location
Jersey City, NJ
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
Amazon Web Services (AWS)unmatched
Analyst Interviewsunmatched
Centers for Disease Control and Prevention (CDC)unmatched
Cloud Computingunmatched
Coachingunmatched
Corporate Policiesunmatched
Customer Experienceunmatched
Data Lakeunmatched
Incident Managementunmatched
Interviewing Skillsunmatched
Knowledge Baseunmatched
Microservicesunmatched
On Callunmatched
Process Improvementunmatched
Proposal Writingunmatched
Quality Metricsunmatched
Regulatory Requirementsunmatched
Service Level Agreement (SLA)unmatched
Snowflake Schemaunmatched
Software Engineeringunmatched
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