Cloud Engineer - Harness CI/CD Platform Support

Cloud Engineer - Harness CI/CD Platform Support
Dublin, OH

Location: ~Dublin, OH~
Duration: 6 months

Cloud Engineer - Harness CI/CD Platform Support

a global leader in healthcare innovation, is seeking a Cloud Engineer to support and enhance our enterprise Harness CI/CD platform. This role is focused on enabling development teams to efficiently build, test, and deploy applications through standardized, secure, and scalable CI/CD solutions.

As part of the Platform Engineering organization, you will serve as a key resource for Harness platform administration, pipeline support, developer onboarding, troubleshooting, and continuous improvement efforts. You will work closely with application teams, security partners, and platform stakeholders to ensure a reliable and consistent deployment experience across the enterprise.

The ideal candidate is passionate about DevOps, automation, developer enablement, and operational excellence, with experience supporting enterprise CI/CD platforms and driving adoption of best practices.

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Role Summary

As a Cloud Engineer, your primary responsibility will be to support, maintain, and continuously improve the enterprise Harness CI/CD platform. You will assist application teams in designing, implementing, and troubleshooting CI/CD pipelines while ensuring platform stability, security, compliance, and an exceptional developer experience.

You will act as a subject matter expert for Harness, helping teams adopt standardized deployment practices and providing operational support for pipeline execution, platform capabilities, integrations, and governance.

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Responsibilities

· Administer, support, and maintain the enterprise Harness CI/CD platform to ensure high availability, reliability, and performance.

· Provide day-to-day support for application teams utilizing Harness pipelines, including troubleshooting build, deployment, configuration, and integration issues.

· Develop, maintain, and enhance standardized Harness pipeline templates and reusable components that promote consistency and reduce onboarding effort.

· Partner with development teams to onboard applications and services to Harness, providing technical guidance, best practices, and hands-on support throughout adoption.

· Troubleshoot and resolve pipeline failures, deployment issues, and platform-related incidents, conducting root cause analysis and implementing preventive improvements.

· Collaborate with security, compliance, and DevOps stakeholders to incorporate required controls, approvals, and auditability into CI/CD workflows.

· Support integrations between Harness and enterprise tools including source control systems, artifact repositories, testing platforms, security scanning tools, ITSM solutions, and monitoring platforms.

· Monitor platform health, pipeline execution trends, and operational metrics to proactively identify opportunities for optimization and improvement.

· Create and maintain technical documentation, knowledge articles, runbooks, and onboarding materials to improve platform usability and self-service capabilities.

· Communicate platform updates, enhancement opportunities, known issues, and best practices to development teams and stakeholders.

· Participate in platform governance activities, ensuring adherence to established standards, security requirements, and deployment processes.

· Assist in evaluating new Harness capabilities and features, recommending improvements that enhance developer productivity and platform efficiency.

· Serve as a technical liaison between application teams and platform engineering, helping translate business and delivery requirements into CI/CD solutions.

· Contribute to continuous improvement initiatives focused on automation, operational excellence, developer experience, and CI/CD maturity across the organization.

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Preferred Qualifications

· Experience supporting enterprise CI/CD platforms, preferably Harness.

· Strong understanding of software delivery lifecycle (SDLC) and DevOps practices.

· Experience troubleshooting pipeline, deployment, and integration issues.

· Familiarity with Git-based source control systems and branching strategies.

· Experience integrating CI/CD tools with security scanning, artifact repositories, and change management processes.

· Strong communication and customer support skills with the ability to work directly with application teams.

· Experience creating technical documentation, knowledge articles, and operational runbooks.

· Ability to manage multiple support requests while driving long-term platform improvements.

· Knowledge of cloud and infrastructure concepts is preferred but not required.

This role is ideal for an engineer who enjoys enabling development teams, solving CI/CD challenges, improving platform adoption, and supporting the ongoing success of the Harness ecosystem across


Role Descriptions: Administer| support| and maintain the enterprise Harness CI/CD platform to ensure high availability| reliability| and performance.Provide day-to-day support for application teams utilizing Harness pipelines| including troubleshooting build| deployment| configuration| and integration issues.Develop| maintain| and enhance standardized Harness pipeline templates and reusable components that promote consistency and reduce onboarding effort.Partner with development teams to onboard applications and services to Harness| providing technical guidance| best practices| and hands-on support throughout adoption.Troubleshoot and resolve pipeline failures| deployment issues| and platform-related incidents| conducting root cause analysis and implementing preventive improvements.Collaborate with security| compliance| and DevOps stakeholders to incorporate required controls| approvals| and auditability into CI/CD workflows.Support integrations between Harness and enterprise tools including source control systems| artifact repositories| testing platforms| security scanning tools| ITSM solutions| and monitoring platforms.Monitor platform health| pipeline execution trends| and operational metrics to proactively identify opportunities for optimization and improvement.Create and maintain technical documentation| knowledge articles| runbooks| and onboarding materials to improve platform usability and self-service capabilities.Communicate platform updates| enhancement opportunities| known issues| and best practices to development teams and stakeholders.Participate in platform governance activities| ensuring adherence to established standards| security requirements| and deployment processes.Assist in evaluating new Harness capabilities and features| recommending improvements that enhance developer productivity and platform efficiency.Serve as a technical liaison between application teams and platform engineering| helping translate business and delivery requirements into CI/CD solutions.Contribute to continuous improvement initiatives focused on automation| operational excellence| developer experience| and CI/CD maturity across the organization.________________________________________Preferred QualificationsExperience supporting enterprise CI/CD platforms| preferably Harness.Strong understanding of software delivery lifecycle (SDLC) and DevOps practices.Experience troubleshooting pipeline| deployment| and integration issues.
Essential Skills: Administer| support| and maintain the enterprise Harness CI/CD platform to ensure high availability| reliability| and performance.Provide day-to-day support for application teams utilizing Harness pipelines| including troubleshooting build| deployment| configuration| and integration issues.Develop| maintain| and enhance standardized Harness pipeline templates and reusable components that promote consistency and reduce onboarding effort.Partner with development teams to onboard applications and services to Harness| providing technical guidance| best practices| and hands-on support throughout adoption.Troubleshoot and resolve pipeline failures| deployment issues| and platform-related incidents| conducting root cause analysis and implementing preventive improvements.Collaborate with security| compliance| and DevOps stakeholders to incorporate required controls| approvals| and auditability into CI/CD workflows.Support integrations between Harness and enterprise tools including source control systems| artifact repositories| testing platforms| security scanning tools| ITSM solutions| and monitoring platforms.Monitor platform health| pipeline execution trends| and operational metrics to proactively identify opportunities for optimization and improvement.Create and maintain technical documentation| knowledge articles| runbooks| and onboarding materials to improve platform usability and self-service capabilities.Communicate platform updates| enhancement opportunities| known issues| and best practices to