Cloud Infrastructure Engineer II

SUMMARY

The Cloud Infrastructure Engineer II will be part of a team that manages the provisioning, monitoring, recovery, and updating of cloud infrastructure, including the automation of these functions. The individual in this position must be a fast learner, a self-starter, who loves to solve problems and is keen to automate operational processes. The individual should have the desire to continually improve the Banks cloud infrastructure design and provide a secure and highly available computing platform.

In addition, the Cloud Infrastructure Engineer will configure and maintain existing infrastructure components, implement upgrades, and utilize management tools to monitor and report on the reliability of the environment. The role will also be responsible for finding opportunities to improve the Banks architecture using cloud and cloud-native technologies. The Cloud Infrastructure Engineer II role will help team junior members ramp-up on cloud technology and adopt new technologies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in the day-to-day operations of managing the Banks Cloud Infrastructure Services, including software deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration, and change management.
• Perform Capacity Analysis of applications and platforms.
• Support multiple systems or applications of medium to highly complex complexity defined by size, technology used, and system feeds and interfaces with multiple concurrent users, ensuring control, integrity, and accessibility.
• Produce and maintain documentation to support solutions that have been developed and deployed.
• Act as the technical liaison between operations teams, engineers, and architects, providing critical operational insight to upcoming implementations and strategies, including validating ongoing solutions supportability.
• Design and maintain production monitoring tools, troubleshoot performance and stability issues.
• Create and maintain automated monitoring and reporting of cloud infrastructure health, performance, and cost control.
• Monitor cloud infrastructure to identify areas of improvement, reliability, cost savings, etc.
• Develop, change, SOP, Knowledge Article review for any new Feature launch or other significant change that may impact support documentation.
• Configuration management review and governance of Cloud resources, identity and access management (IAM), etc.
• Actively troubleshoot any issues that arise during testing and production, catching and solving issues before launch.
• Disaster recovery planning and testing.
• Back-up and recovery of cloud-hosted systems.
• Troubleshooting and providing technical support services.
• Provide Level 2 production support.
• Participate in routine on-call rotations.
• Ensuring and facilitating knowledge sharing within the department.
• Maintain current knowledge of cloud trends and developments.
• Contribute to the development of cloud standards, best practices, and organizational cloud capability.
• Research and drive adoption of cloud-native technologies.

EDUCATION

College degree or equivalent management work experience.

EXPERIENCE

• At least 4 years of experience, including practical experience in Information Technology and IT Security.
• Experience with cloud-based enterprise infrastructure architecture and/or operations required.

CERTIFICATES LICENSES REGISTRATIONS

Associate level Cloud Certification or equivalent preferred.

KNOWLEDGE SKILLS AND ABILITIES

• Strong understanding of cloud technology, particularly AWS technologies like EC2, S3, ALB, DRS, SSMG, etc.
• Understanding of and experience with the five pillars of a well-architected framework.
• Ability to interface with cloud services and tools from an infrastructure as code perspective.
• Awareness of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP, and distributed networks.
• Sound knowledge of information security, governance controls.
• Work within the construct of a platform product team to understand the technical requirements of our product teams to deliver creative solutions which meet or exceed those needs.
• Strong troubleshooting and analytical skills.
• Excellent communication and organizational skills and the ability to stay focused on completing tasks and meeting goals within a busy workspace.
• Strong communication and collaboration skills.
• Ability to work independently.
• Self-motivated.
• Ability to set own goals and manage towards them.
• Ability to effectively mentor team members, direct reports.
• Strong written and oral communication skills.
• Strong customer service skills.

ADDITIONAL INFORMATION

Candidates residing in locations within BankUniteds footprint may be given preference.