The Cloud Services Network Engineer supports the Thrive Cloud platform by assisting with day-to-day network operations, firewall administration, troubleshooting, and project delivery. This role is suitable for an engineer with approximately 2-3 years of hands-on networking experience, a strong CCNA-level understanding of networking fundamentals, and good practical experience working with Fortinet firewalls. The role will work closely with senior network engineers to maintain reliable, secure, and well-documented network services across Thrive environments.
Required Qualifications & Experience
2-3 years of hands-on experience in network support, network administration, or junior network engineering
Cisco CCNA certification or equivalent CCNA-level networking knowledge
Good practical experience administering Fortinet firewalls, including policies, NAT, VPNs, and basic troubleshooting
Experience supporting LAN, WAN, firewall, and internet connectivity issues in a business or service provider environment
Degree, diploma, apprenticeship, or equivalent practical experience in information technology, networking, or a related field
Primary Responsibilities
Assist with the day-to-day support, maintenance, and monitoring of Thrive Cloud network infrastructure
Support Fortinet firewall administration, including firewall policies, address objects, NAT rules, VPN configuration checks, and log review
Troubleshoot common network issues involving routing, switching, DNS, DHCP, VLANs, VPNs, and firewall access rules
Work with senior engineers to implement approved network changes and project tasks
Follow change control processes, document work clearly, and update tickets with accurate technical notes
Participate in incident response and escalation activities, with guidance from senior network engineers where required