Cloud Network Engineer

Position Overview

The Cloud Services Network Engineer supports the Thrive Cloud platform by assisting with day-to-day network operations, firewall administration, troubleshooting, and project delivery. This role is suitable for an engineer with approximately 2-3 years of hands-on networking experience, a strong CCNA-level understanding of networking fundamentals, and good practical experience working with Fortinet firewalls. The role will work closely with senior network engineers to maintain reliable, secure, and well-documented network services across Thrive environments.

Required Qualifications & Experience

• 2-3 years of hands-on experience in network support, network administration, or junior network engineering
• Cisco CCNA certification or equivalent CCNA-level networking knowledge
• Good practical experience administering Fortinet firewalls, including policies, NAT, VPNs, and basic troubleshooting
• Experience supporting LAN, WAN, firewall, and internet connectivity issues in a business or service provider environment
• Degree, diploma, apprenticeship, or equivalent practical experience in information technology, networking, or a related field

Primary Responsibilities

• Assist with the day-to-day support, maintenance, and monitoring of Thrive Cloud network infrastructure
• Support Fortinet firewall administration, including firewall policies, address objects, NAT rules, VPN configuration checks, and log review
• Troubleshoot common network issues involving routing, switching, DNS, DHCP, VLANs, VPNs, and firewall access rules
• Work with senior engineers to implement approved network changes and project tasks
• Follow change control processes, document work clearly, and update tickets with accurate technical notes
• Participate in incident response and escalation activities, with guidance from senior network engineers where required