Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Training & development

Cloud Operations and Customer Support Engineer, Jr.

Location: Springfield, VA or St. Louis, MO


Position Summary


As part of the Continuous Operations Release Environment (CORE) team, the Junior Cloud Operations and Customer Support Engineer delivers reliable, cost-effective AWS cloud solutions to enterprise clients. This role balances hands-on infrastructure maintenance and real-time application monitoring with high-touch technical customer support in a fast-paced environment.


Key Responsibilities

• Cloud Infrastructure Maintenance: Proactively monitor, maintain, and optimize AWS cloud environments to ensure high availability, performance, and scalability.
  
  
• Technical Customer Support: Provide tier-level technical support, troubleshoot customer issues, and deliver responsive service for cloud users.
  
  
• Application & System Monitoring: Track application performance and supporting infrastructure metrics to rapidly identify, report, and resolve availability or scaling bottlenecks.
  
  
• Cross-Functional Collaboration: Partner with engineering, DevOps, and delivery teams to assist clients with enterprise application consumption in the cloud.
  
  

Required Qualifications

• Citizenship: U.S. Citizenship required.
  
  
• Experience: 2+ years of IT experience centered on AWS cloud operations, Linux administration, and technical support.
  
  
• Education: Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
  
  
• Cloud & Linux: Hands-on proficiency with AWS services and enterprise Linux distributions (RedHat, CentOS).
  
  
• DevOps & Agile: Familiarity with Agile/Scrum workflows and CI/CD tools (GitLab CI, Nexus).
  
  
• Troubleshooting & Communication: Strong analytical problem-solving skills with the ability to communicate complex technical details to clients and team members clearly.