Monitor and troubleshoot Software-as-a-Service (SaaS) platform from initial alerts to incident resolution. Specific duties include: analyzing the impact of incidents and providing customer notifications when appropriate; documenting Root Cause Analysis (RCA) of incidents and working with other support and engineering teams, as necessary; supporting customer upgrades to the newer version of the products; working cross-functionally with members of the Customer Success, Cloud Operations and Engineering teams in day-to-day support, maintenance, and troubleshooting functions to ensure optimal performance of the Saas platform; enabling automation to improve and reduce alerts and eliminate false positives; and improving the response to alerts, assisting with escalations, triaging software/network problems, and supporting the customer's incident response protocol. May telecommute from home office anywhere in U.S.
Requires:
Master's degree in Computer Science, Computer Information Systems, or a related field.
To apply email resumes referencing Req. #ERC27 to [apply@exabeam.com](mailto:apply@exabeam.com){rel="noopener noreferrer" target="_blank"}