Automation, Bash Scripting, Business Strategy, Cloud Computing, Customer Support/Service, Diversity, Documentation, Hybrid Cloud, IT Service Management (ITSM), Identify Issues, Incident Management, Life Insurance, Microsoft Windows Azure, Organizational Skills, Performance Metrics, Professional Services, Python Programming/Scripting Language, Root Cause Analysis, Scripting (Scripting Languages), ServiceNow, Software Engineering, Standard Operating Procedures (SOP), Technical Strategy, Windows PowerShell, Workforce Management