Cloud Operations Manager

Accenture Federal Services

Arlington, VA

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JOB DETAILS

SKILLS

Access Control, Administrative Skills, Amazon Web Services (AWS), Analysis Skills, Application Servers, Automation, C Programming Language, CPU (Central Processing Unit), Calendar Management, Capacity Management, Capacity and Performance Management, Change Control, Change Management, Cloud Computing, Communication Skills, CompTIA Security+, Computer Security, Computer Services, Corrective Action, Cross-Functional, Customer Relationship Management (CRM), Data Recovery, Database Administration, Disaster Recovery, Documentation, Ecosystems, Environmental Compliance, Environmental Management, Equal Employment Opportunity (EEO), Federal Government, Federal Laws and Regulations, Government, High Availability, Incident Response, Infrastructure as a Service (IaaS), Internet Security, Inventory Reports, Leadership, Machine Tool, Microsoft Windows Azure, Middleware, Military, Operating Systems, Operational Audit, Operational Improvement, Operational Strategy, Operational Support, Operations Management, Operations Processes, Operations Security (OPSEC), Oracle, Oracle Database, Organizational Skills, Peoplesoft, Peoplesoft Enterprise Learning Management (ELM), Peoplesoft PeopleTools, Performance Analysis, Performance Management, Performance Tuning/Optimization, Public Safety, Regulatory Compliance, Reliability Engineering, Risk Management, Root Cause Analysis, Schedule Development, Secret Clearance, Security Clearance, Security Patches, Software Administration, Software Development, Software Engineering, Software Patches, Software Upgrades, Standard Operating Procedures (SOP), Standards Development, Strategic Planning, System Integration (SI), Systems Administration/Management, Systems Reliability, Team Lead/Manager, Team Player, Technical Operations, Technical Support, Test Plan/Schedule, Testing, Trend Analysis, United States Citizen, United States Department of Defense (DoD), Validation Testing

LOCATION

Arlington, VA

POSTED

4 days ago

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The Work:
Oracle is seeking a Cloud Operations Manager to support the Army IPPS-A program as part of a large-scale migration, cloud operations, and sustainment effort within Oracle Cloud Infrastructure (OCI). This role leads the operational management and optimization of the cloud-hosted PeopleSoft ecosystem for a large, complex, mission-critical enterprise environment. The Cloud Infrastructure Operations Manager is responsible for leading all operational aspects of the platform, including upgrade planning and coordination, patch deployment, performance optimization, system reliability, cybersecurity compliance, and environment lifecycle management. The manager ensures stable, secure, and high-performing PeopleSoft environments that support mission-critical Army business, HR, personnel, pay, and related operations. Key Responsibilities:

Strategic Planning & Governance
Develop and maintain the PeopleSoft cloud infrastructure roadmap, including upgrades, patch cycles, capacity planning, environment lifecycle activities, and modernization initiatives.
Collaborate with architecture, development, cybersecurity, testing, operations, and mission/business leaders to define operational standards, service levels, support models, and platform governance.
Establish governance frameworks for environment management, configuration control, change management, release coordination, and operational risk management.
Coordinate planning across development, test, pre-production, production, and other IPPS-A environments to ensure operational consistency and mission readiness. Cloud Infrastructure Management
Oversee day-to-day operations of PeopleSoft environments and related IPPS-A ecosystem components, including Ab Initio, OAS/OAC, Kafka/Confluent, Oracle GoldenGate, and Stonebranch Scheduler across development, test, pre-production, and production tiers.
Manage cloud infrastructure services such as compute, storage, networking, backup/recovery, monitoring, logging, and operational tooling to ensure performance, resilience, and reliability.
Ensure high availability, disaster recovery readiness, backup/recovery alignment, and adherence to program resilience standards.
Coordinate with OCI platform teams, database teams, application administrators, system integrators, and mission stakeholders to maintain stable and secure environments. Upgrade & Patch Lifecycle Management
Plan, schedule, coordinate, and execute PeopleSoft application and PeopleTools upgrades, Ab Initio updates, OAS/OAC updates, Kafka/Confluent updates, Oracle GoldenGate updates, Stonebranch Scheduler updates, CPU/PSU patches, OS patches, database patches, and other technical refresh activities.
Lead cross-functional teams through end-to-end upgrade cycles, including impact analysis, planning, environment preparation, testing, validation, deployment, rollback planning, and post-implementation review.
Coordinate with functional, technical, cybersecurity, testing, and change control teams to ensure updates are documented, approved, controlled, tested, and compliant.
Maintain upgrade and patch calendars, dependency tracking, implementation plans, and operational readiness checklists. Performance & Optimization
Monitor system health and oversee tuning of PeopleSoft application servers, PIA/web tiers, process schedulers, databases, integrations, middleware, and supporting infrastructure.
Use monitoring, analytics, logging, and observability tools to proactively identify bottlenecks, improve performance, reduce downtime, and improve operational reliability.
Implement automation strategies to streamline operations, reduce manual effort, improve repeatability, and strengthen configuration consistency across environments.
Support capacity planning and performance trend analysis for mission-critical workloads and growth requirements. Cybersecurity & Compliance
Ensure PeopleSoft and related cloud-hosted environments meet applicable security, compliance, and audit requirements, including STIGs, RMF, FedRAMP-aligned controls, vulnerability management, ATO/ATO-C support, BCAP, and SCCA requirements.
Coordinate security patching, vulnerability remediation, secure configuration, access control reviews, and configuration hardening across the PeopleSoft ecosystem and supporting infrastructure.
Work closely with cybersecurity teams to address findings, maintain documentation, collect evidence, and support continuous monitoring and accreditation activities.
Ensure operational activities are performed in accordance with DoD, Army, IPPS-A, and Oracle security and compliance standards. Operational Leadership & Collaboration
Lead and coordinate a team of cloud engineers, system administrators, database administrators, application administrators, and operations analysts supporting PeopleSoft and related platform services.
Coordinate activities across infrastructure, application development, database, testing, cybersecurity, mission owner, and third-party support teams.
Serve as a primary escalation point for production incidents, driving incident response, root cause analysis, recovery actions, corrective actions, and preventive improvements.
Maintain detailed operational documentation, runbooks, SOPs, configuration baselines, escalation procedures, change records, and environment inventories. Required Qualifications

Here's what you need:

Extensive experience managing large-scale PeopleSoft environments, such as HCM, FSCM, CRM, ELM, or custom PeopleSoft modules.
Extensive experience in infrastructure operations, preferably OCI; experience with AWS, Azure, or similar enterprise cloud environments is also relevant.
Expertise in PeopleSoft administration, PeopleTools upgrades, patching, performance management, process scheduler operations, PIA/web tier operations, and environment lifecycle management.
Experience leading technical operations teams supporting complex, mission-critical, multi-environment enterprise systems.
Strong understanding of cybersecurity frameworks, compliance standards, secure cloud operations, vulnerability management, STIGs, RMF, and evidence-driven operations.
Experience coordinating upgrades, patches, releases, maintenance windows, change control, incident response, and operational readiness activities.
Strong communication, documentation, facilitation, and stakeholder coordination skills. Preferred Qualifications
Experience supporting Army, DoD, federal government, or highly regulated enterprise systems.
Experience operating PeopleSoft or related enterprise platforms in OCI IL5/IL6 or similarly controlled cloud environments.
Familiarity with DoD SCCA-aligned landing zone patterns, mission owner tenancy operations, and accreditation support activities.
Experience with IPPS-A ecosystem technologies such as Ab Initio, OAS/OAC, Kafka/Confluent, Oracle GoldenGate, Stonebranch Scheduler, Oracle Identity Suite, or Oracle database platforms.
Prior involvement in ATO, ATO-C, RMF, compliance reporting, audit support, vulnerability remediation, or cyber accreditation activities.
Active SECRET security clearance.
Current Security+ certification.

Eligibility Requirements:

U.S. Citizenship required

Clearance Requirements:

Active Secret Clearance

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$116,900—$243,100 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

About the Company

Accenture Federal Services

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