Cloud Ops Engineer (After Hours)

Description

The Cloud Engineer is a mid-to-high-level IT professional working on projects involving designing/implementing new products and hosted solution environments in Public Cloud (AWS, Azure) computing services.

Please Note: for this role, the working hours will be 4:00 PM EST to 1:00 AM EST

The Engineer will work in a dynamic, fast-paced business environment and will analyze, design, and architect cloud-based solutions to address our clients' needs for software-as-a-service offering. We are looking for sharp, disciplined, and self-motivated individuals with a passion for utilizing cloud solutions from AWS Cloud Platform.

The Cloud Engineer is responsible for designing, developing, and deploying modular cloud-based systems to meet organizational requirements. They ensure efficient data storage, processes, and adherence to security policies and best practices in cloud computing. This role identifies and resolves infrastructure vulnerabilities and works with the application development team to address deployment issues.

The Cloud Engineer reviews existing systems, providing recommendations for performance and security improvements. They interact with clients, offering cloud support and tailored recommendations based on client needs. Staying up to date with emerging cloud technologies and trends is essential for success in this position.

Responsibilities

• Work with hosting and divisional resources to develop and implement automation around cloud-based infrastructure as a service.
• Work with business partners to design and implement new product solutions and processes for use in the cloud.
• Maintain a written knowledgebase for the purposes of transferring knowledge to those who will be tasked with long term monitoring and maintenance of implemented clients/products/processes/solutions.
• Develop automation to perform installation, configuration and maintenance of Windows and LINUX Servers and Tyler developed applications in a virtualized (public/private cloud) infrastructure.
• Act as SME for AWS environments used to host Tyler applications.
• Monitoring tools such as CloudWatch, DataDog, SolarWinds, etc.
• Understanding of CDN methodologies and implementation. IE: Load Balancing and CloudFront.
• Understanding of writing Infrastructure as a code service IE: CloudFormation and/or terraform.
• Monitor application and database systems and infrastructure for performance and up-time.
• Provide incident and outage response in order to meet Tyler SLA's.
• Prepare and maintain documentation on operations tool sets and cross-train personnel on their use and maintenance.
• Follow industry best practices for change management process.
• Lead cloud-based IT projects as part of larger IT initiatives.
• Deliver assigned reports and work metrics in a timely and accurate manner.
• Provide guidance and direction to less experienced staff.
• Review and recommend cloud infrastructure sizing to ensure optimal performance.
• Create technical drawings of AWS infrastructure and application workflows.
• Make recommendations on cloud-based solutions to manage AWS environments.
• Manage multiple projects and tasks with competing priorities.
• Utilize effective troubleshooting methodologies with an awareness of Service Level and Uptime agreements and their impact.
• Incorporate security management using the latest guidelines set by the Enterprise security, engineering, and development policies.
• Provide guidance and direction to less experienced staff.
• Collaborate across teams with excellent communication skills.
• Learn new technologies independently and quickly and possess an appetite for technical discovery.
• Logically and methodically solve problems utilizing strong analytical skills.
• Effectively communicate relevant IT-related information to leadership.
• Effectively communicate technical concepts to both technical and non-technical audiences.
• Initiate and implement improvements in all areas of responsibility.
• Deliver assigned reports and work metrics in a timely and accurate manner.

Qualifications

• Bachelor's degree in computer science or related field, or comparable work experience.
• 4+ years of practical Public Cloud (AWS, Azure, Google) hosting and deployment experience.
• 3+ years of practical infrastructure as code architecture, development, and automation.
• Extensive experience with the following technologies:
• IAM administration
• EC2, S3, EBS, ELB, SES, Route 53
• AWS regions and Multi-AZ Deployments
• Systems Manager
• Cloud Formation, Terraform
• PowerShell, Shell Scripting, JSON
• Excellent written and verbal communication and customer service skills.
• Excellent problem-solving and analytical skills.
• Demonstrated ability to independently troubleshoot and solve complex technical issues in a fast-paced environment.
• Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.
• Preferred Qualifications:
• AWS Certification(s)
• Microsoft/VMWare Certifications
• Experience supporting applications in any of AWS, Azure, or Google Cloud.
• Familiarity with and adherence to strict change control policies, ensuring compliance with PCI, CJIS, SSAE, and other relevant standards.
• Excellent customer service, organizational, interpersonal, leadership, and communication skills.
• Excellent project management and change management skills.
• Prudent and confident decision-making.
• Proven capability of technical discovery.
• Excellent interpersonal, influencing, and negotiating skills.