Job Description
Cloud Service Desk Representative
About Essnova Solutions
Essnova Solutions is seeking a Cloud Service Desk Representative to support enterprise endpoint, cloud, and user support operations for an upcoming federal IT services program. This position will provide advanced technical support, endpoint troubleshooting, cloud service support, and engineering-level escalation assistance within a highly secure environment. *This is for a proposal opportunity*
Responsibilities
- Provide advanced technical support for cloud and endpoint environments
- Support Microsoft 365, endpoint management, and enterprise collaboration platforms
- Troubleshoot complex technical issues escalated from service desk operations
- Support endpoint deployment, configuration, and lifecycle management activities
- Assist with system monitoring, logging, and operational support functions
- Support user account management, authentication, and access control processes
- Maintain technical documentation and knowledge base articles
- Collaborate with engineering, cybersecurity, and infrastructure teams to resolve issues
- Support secure operations in compliance with federal security requirements
Requirements
Required Qualifications
- 8 years of IT, endpoint engineering, or cybersecurity experience
- 6 years of engineering or advanced technical support experience
- Experience supporting enterprise Microsoft environments
- Experience supporting endpoint technologies and cloud services
- Strong troubleshooting and customer support skills
- Bachelor's degree in Information Technology, Cybersecurity, or related field preferred and may be substituted with relevant experience
Clearance
- Active Top Secret Clearance required
Location
Washington, DC area with onsite support as required.
Numbers & Facts
| Location | Washington, DC |
| Industry | Computer Software |
| Company Size | 1 to 9 employees |
| Year Founded | 2005 |
| Website | http://www.essnova.com/ |
About Company
Founded in 2005, Essnova has become a highly regarded leader in the Geospatial Technology and Consulting field. Essnova provides services for over 40 client organizations, spanning 10 countries around the globe. Our clients cover a broad range of private and public sector enterprises.
Essnova focuses on providing customized solutions. We are GIS/Geospatial experts with specific experience in utilities, municipalities and government agencies. Essnova believes in a true partnership approach in which we collaborate with our partners to deliver valuable solutions. Furthermore, we also provide technology solutions for Healthcare, Financial and other sectors as well.
Skills
- Access Controlunmatched
- Authenticationunmatched
- Cloud Computingunmatched
- Configuration Managementunmatched
- Customer Service Operationsunmatched
- Customer Support/Serviceunmatched
- Enterprise Endpointunmatched
- Federal Compliance Regulationsunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Internet Securityunmatched
- Knowledge Baseunmatched
- Microsoft Product Familyunmatched
- On Site Supportunmatched
- Operational Supportunmatched
- Operations Security (OPSEC)unmatched
- Problem Solving Skillsunmatched
- Security Complianceunmatched
- Software Engineeringunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- User Account Administrationunmatched
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