Amazon Web Services (AWS), CCNA - Cisco Certified Network Associate, CISSP - Certified Information Systems Security Professional, Cloud Architecture, Cloud Computing, Command Line, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Linux+, CompTIA Network+, CompTIA Security+, Computer Science, Customer Experience, Customer Service Management, Customer Support/Service, Data Analysis, Documentation, Establish Priorities, Government, Government Intelligence, Hybrid Cloud, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Incident Response, Intelligence Agencies, Intelligence Community, Internet Security, Linux Administration, Linux Operating System, Mathematics, Microsoft Office, Microsoft Windows Azure, Office Equipment, Operational Support, People Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Engineering, Service Level Agreement (SLA), ServiceNow, Software Development, Software Engineering, Standard Operating Procedures (SOP), Systems Administration/Management, Systems Engineering, Team Player, Technical Support, Time Management, Trend Analysis, United States Department of Defense (DoD), Writing Skills
General information
Requisition #
R68088
Locations
USA-VA-Tysons
Posting Date
05/26/2026
Security Clearance Required
TS/SCI w/ Poly
Remote Type
Onsite
Time Type
Full time
Description & Requirements
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA.
The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support.
Responsibilities include but are not limited to:
- Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs
- Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation
- Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required
- Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation
- Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams
- Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases
- Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency
- Work Shift - This is for a nights shift 10pm-6am position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.
Minimum Qualifications:
Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline
Education Substitutions:
Four (4) years of additional relevant experience may be substituted for a bachelor's degree
An associate's degree in computer science, Information Systems, Engineering, Mathematics, or related discipline and two (2) years of additional relevant experience may be substituted for a bachelor's degree
AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years' experience
CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience
AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years' experience
Other relevant certifications: each may substitute 0.5 years' experience
Experience in Linux system administration (command-line management, networking, and service operations)
Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification
Experience with ticketing, alerting, and incident response tools
Strong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences
Demonstrated experience and ability to prioritize, manage, and resolve multiple incidents under pressure
Preferred Qualifications:
- 8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+
CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc)
- Experience with ServiceNow ticketing, alerting, and incident response tools
- Experience with ServiceNow Customer Service Management (CSM) module
- Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers
- Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows
- Experience in hybrid or on-prem/cloud integrated environments
- Proficiency with Google Workspace or Microsoft Office collaboration tools
Clearance Requirements:
- An active/current TS/SCI with Polygraph is required for this position.
Physical Requirements:
- Must be able to remain in a stationary position 50%
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.
M
ManTech International Corp
Our Mission
Our mission is empowering our nation through a diverse and skilled workforce securely delivering innovative technology, consulting services and digital solutions for our customers’ mission success, every day.
Our Vision
Our vision is Securing the Future as the most trusted partner for U.S. Defense, Intelligence and Federal Civilian customers through the power of One ManTech. When these agencies think of an essential partner for their national and homeland security needs, they think ManTech.
Our Values
Our values are grounded in a bedrock of truth, integrity and caring for each other and the mission. We hold steadfast to:
• TRUST – We earn and protect the trust of our customers, employees and investors through an enduring foundation of respect, fairness, credibility and honoring our commitments, always.
• INCLUSION – We are an inclusive, diverse and talented workforce with a passion for mission success, intellectual capital, creativity and integrity. Our high ethical standards and investment in our people build confidence with our customers.
• QUALITY– We deliver exceptional quality to customers through differentiated technology solutions and an uncompromising focus on excellence, value and innovation.
5,000 to 9,999 employees
https://www.mantech.com/about