General Information
Requisition R66397 Locations USA-VA-Tysons Posting Date 03032026 Security Clearance Required TSSCI w Poly Remote Type Onsite Time Type Full time
Description & Requirements
Unlock the secrets of intelligence with MANTECH. Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, weve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics, and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH.
MANTECH seeks a skilled and mission-focused Cloud Support Engineer CSE to join our team in Tysons, VA. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support.
Responsibilities include but are not limited to:
• Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels, ensuring all incidents are properly documented and closed in accordance with SLAs. • Monitoring and triaging incidents triggered by automated alerting systems, following established SOPs and runbooks for investigation and escalation. • Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required. • Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation. • Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams. • Delivering high-touch mission-critical support to government and enterprise customers, ensuring clear, timely, and professional communication during all incident phases. • Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency.
Work Shift This is for a nights shift (10pm-6am) position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.
Minimum Qualifications
Bachelors degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline.
Education Substitutions Four (4) years of additional relevant experience may be substituted for a bachelors degree. An associates degree in computer science, Information Systems, Engineering, Mathematics, or related discipline and two (2) years of additional relevant experience may be substituted for a bachelors degree.
AWS Cloud Practitioner or Azure Fundamentals AZ-900 each may substitute 0.5 years experience. CompTIA Security, ITIL Foundation, CompTIA Network, or CompTIA A each may substitute 1 year experience. AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux Professional, Azure Solutions Architect AZ-305, Google Professional Cloud Architect, or CISSP each may substitute 2 years experience. Other relevant certifications each may substitute 0.5 years experience.
Experience in Linux system administration, command-line management, networking, and service operations. Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification. Strong written and verbal communication skills with the ability to clearly articulate technical issues to both technical and non-technical audiences. Demonstrated experience and ability to prioritize, manage, and resolve multiple incidents under pressure.
Preferred Qualifications
8140 Compliance Combination of technical degree or certifications such as CompTIA Network CE, CompTIA A CE, CompTIA Security CE, CCNA Security CND, etc. Experience with ServiceNow ticketing, alerting, and incident response tools. Experience with ServiceNow Customer Service Management CSM module. Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers. Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows. Experience in hybrid or on-prem cloud integrated environments. Proficiency with Google Workspace or Microsoft Office collaboration tools.
Clearance Requirements An active, current TSSCI with Polygraph is required for this position.
Physical Requirements Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.