Cloud Support Engineer

Job Title: Cloud Support Engineer

Location: Seattle Washington 98104 (3 days onsite)

Duration: 12+ Months Contract with Extension

Job id - 179203

Basic Purpose:

The Cloud Support Engineer is responsible for administration of key SaaS platforms and frontline operational support of Parametrics AWS hosted cloud environment, including Monitoring, Identity and Secrets Management, Backups, Recovery, and Incident Response.

This role provides frontline operational support for Parametrics cloud environment (a Morgan Stanley acquisition), including over 100 production AWS applications and critical SaaS platforms. The engineer partners with Cloud Platform Engineering, Development, Security, and Site Reliability Engineering teams to deliver secure, scalable, and highly available cloud solutions while supporting ongoing business growth and the migration of legacy data center workloads to AWS.

Primary Responsibilities:

• Provide Tier 1/Tier 2 cloud infrastructure support, incident management, and request fulfillment for Parametrics Cloud infrastructure supporting 100+ production AWS applications
• Administer Parametric SaaS platforms (Snowflake, MongoDB Atlas, Confluent Cloud), including platform onboarding, access management, monitoring, security guardrails, and support for audit and risk remediation
• Support day-to-day production operations across AWS and SaaS platforms, ensuring availability, stability, and adherence to operational standards
• Monitor support queues and respond to Cloud incidents, service requests, and operational escalations
• Support Identity and Access Management across AWS and SaaS platforms
• Implement centralized observability and monitoring for supported platforms
• Perform Cloud backup and recovery operations for production applications
• Assist with implementation and enforcement of Cloud Security policies and guardrails
• Create and maintain Terraform Infrastructure-as-Code (IaC) for platform configuration
• Support audit and regulatory activities, including evidence collection, control validation, and remediation tracking
• Support Parametrics data center migration to AWS, including operational onboarding of migrated applications and post-migration stabilization
• Create and maintain documentation related to cloud operations, support processes, and platform configurations
• Mentor junior team members on secure Cloud Operations practices and IaC
• Stay current with industry trends and drive continuous improvement in cloud operations

Job Requirements:

AWS Cloud Architect Associate certification or equivalent

3+ years hands-on AWS Support experience

6+ years hands-on experience in Information Technology roles

Strong knowledge of Terraform, Python, and source control (Github)

Knowledge of Identity and Access Management technologies and best practices

Experience with Agile methodologies and tooling (Jira)

Familiarity with cross-cloud monitoring solutions (DataDog preferred)

Cloud Incident Management experience and ability to participate in on-call rotation

Experience with backup and recovery tooling (AWS Backup preferred)

Experience working in Linux/UNIX

Strong written and verbal communication, documentation, and organizational skills, with the ability to operate effectively both independently and within a team

bout PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

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Pay Range: $60- $70

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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