Cloud Support Engineer-WA

Role: Cloud Support Engineer

Location: Seattle, WA

Hybrid: 3x (Two Weeks On Call Round Robin)

Duration: 12 months (Contract to Hire)

Pay range: $65 - $70/hr on W2

Must

• Infrastructure as code exp - Specifically within Terraform
• AWS Support Knowledge
• Don't need an engineer who can build applications, but someone who manage incident mgmt and understand what AWS is
• Snowflake 100% needed
• 100% must be self-sufficient, curious and hungry to learn/grow!
• Experience dealing with dozens of Incidents/Requests per day
• Team currently handles several dozen per day
• Need a permissions update, entitlement improved, how-to requests, audit requests or application configuration errors, AWS outages incident responses
• Project side: Building out Sass platform to meet MS spec or AI capabilities, etc
• Well spoken (this is an internal support role)

Primary Responsibilities:

• Provide Tier 1/Tier 2 cloud infrastructure support, incident management, and request fulfillment for Parametric's Cloud infrastructure supporting 100+ production AWS applications
• Administer Parametric SaaS platforms (Snowflake, MongoDB Atlas, Confluent Cloud), including platform onboarding, access management, monitoring, security guardrails, and support for audit and risk remediation
• Support day-to-day production operations across AWS and SaaS platforms, ensuring availability, stability, and adherence to operational standards
• Monitor support queues and respond to Cloud incidents, service requests, and operational escalations
• Support Identity and Access Management across AWS and SaaS platforms
• Implement centralized observability and monitoring for supported platforms
• Perform Cloud backup and recovery operations for production applications
• Assist with implementation and enforcement of Cloud Security policies and guardrails
• Create and maintain Terraform Infrastructure-as-Code (IaC) for platform configuration
• Support audit and regulatory activities, including evidence collection, control validation, and remediation tracking
• Support Parametric's data center migration to AWS, including operational onboarding of migrated applications and post-migration stabilization
• Create and maintain documentation related to cloud operations, support processes, and platform configurations
• Mentor junior team members on secure Cloud Operations practices and IaC
• Stay current with industry trends and drive continuous improvement in cloud operations

Job Requirements:

• AWS Cloud Architect Associate certification or equivalent
• 3+ years' hands-on AWS Support experience
• 6+ years hands-on experience in Information Technology roles
• Strong knowledge of Terraform, Python, and source control (Github)
• Knowledge of Identity and Access Management technologies and best practices
• Experience with Agile methodologies and tooling (Jira)
• Familiarity with cross-cloud monitoring solutions (DataDog preferred)
• Cloud Incident Management experience and ability to participate in on-call rotation
• Experience with backup and recovery tooling (AWS Backup preferred)
• Experience working in Linux/UNIX
• Strong written and verbal communication, documentation, and organizational skills, with the ability to operate effectively both independently and within a team

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

#LI-ST1

#CB

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.