Job Description
Role: Cloud Support Engineer
Location: Seattle, WA
Hybrid: 3x (Two Weeks On Call Round Robin)
Duration: 12 months (Contract to Hire)
Pay range: $65 - $70/hr on W2
Must
Primary Responsibilities:
Job Requirements:
PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.
#LI-ST1
#CBTPrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.
Location: Seattle, WA
Hybrid: 3x (Two Weeks On Call Round Robin)
Duration: 12 months (Contract to Hire)
Pay range: $65 - $70/hr on W2
Must
- Infrastructure as code exp - Specifically within Terraform
- AWS Support Knowledge
- Don’t need an engineer who can build applications, but someone who manage incident mgmt and understand what AWS is
- Snowflake 100% needed
- 100% must be self-sufficient, curious and hungry to learn/grow!
- Experience dealing with dozens of Incidents/Requests per day
- Team currently handles several dozen per day
- Need a permissions update, entitlement improved, how-to requests, audit requests or application configuration errors, AWS outages incident responses
- Project side: Building out Sass platform to meet MS spec or AI capabilities, etc
- Well spoken (this is an internal support role)
Primary Responsibilities:
- Provide Tier 1/Tier 2 cloud infrastructure support, incident management, and request fulfillment for Parametric’s Cloud infrastructure supporting 100+ production AWS applications
- Administer Parametric SaaS platforms (Snowflake, MongoDB Atlas, Confluent Cloud), including platform onboarding, access management, monitoring, security guardrails, and support for audit and risk remediation
- Support day-to-day production operations across AWS and SaaS platforms, ensuring availability, stability, and adherence to operational standards
- Monitor support queues and respond to Cloud incidents, service requests, and operational escalations
- Support Identity and Access Management across AWS and SaaS platforms
- Implement centralized observability and monitoring for supported platforms
- Perform Cloud backup and recovery operations for production applications
- Assist with implementation and enforcement of Cloud Security policies and guardrails
- Create and maintain Terraform Infrastructure-as-Code (IaC) for platform configuration
- Support audit and regulatory activities, including evidence collection, control validation, and remediation tracking
- Support Parametric’s data center migration to AWS, including operational onboarding of migrated applications and post-migration stabilization
- Create and maintain documentation related to cloud operations, support processes, and platform configurations
- Mentor junior team members on secure Cloud Operations practices and IaC
- Stay current with industry trends and drive continuous improvement in cloud operations
Job Requirements:
- AWS Cloud Architect Associate certification or equivalent
- 3+ years’ hands-on AWS Support experience
- 6+ years hands-on experience in Information Technology roles
- Strong knowledge of Terraform, Python, and source control (Github)
- Knowledge of Identity and Access Management technologies and best practices
- Experience with Agile methodologies and tooling (Jira)
- Familiarity with cross-cloud monitoring solutions (DataDog preferred)
- Cloud Incident Management experience and ability to participate in on-call rotation
- Experience with backup and recovery tooling (AWS Backup preferred)
- Experience working in Linux/UNIX
- Strong written and verbal communication, documentation, and organizational skills, with the ability to operate effectively both independently and within a team
PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.
#LI-ST1
#CBTPrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.
Numbers & Facts
| Location | Seattle, WA |
| Industry | Financial Services |
| Salary | $70.76 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1983 |
| Website | http://prideglobal.com |
About Company
Pride Global is a minority-owned integrated human capital solutions firm headquartered in New York with operating companies throughout the United States, Canada, India and Brazil. Pride Global companies focus on a diverse array of services including vendor management, payroll programs, business process optimization, and staffing for both direct hire and contingent labor.
Skills
- Agile Programming Methodologiesunmatched
- Amazon Web Services (AWS)unmatched
- Artificial Intelligence (AI)unmatched
- Atlassian JIRAunmatched
- Best Practicesunmatched
- Cloud Architectureunmatched
- Cloud Computingunmatched
- Continuous Improvementunmatched
- Data Migrationunmatched
- Data Recoveryunmatched
- Documentationunmatched
- GitHubunmatched
- Identity Data Managementunmatched
- Incident Managementunmatched
- Incident Responseunmatched
- Industry/Trade Analysisunmatched
- Information Technology & Information Systemsunmatched
- Linux Operating Systemunmatched
- Machine Toolunmatched
- Maintenance Servicesunmatched
- Mentoringunmatched
- MongoDBunmatched
- Network Operations Centerunmatched
- On Callunmatched
- Onboardingunmatched
- Operational Improvementunmatched
- Operational Supportunmatched
- Operations Processesunmatched
- Operations Security (OPSEC)unmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Process Improvementunmatched
- Production Supportunmatched
- Python Programming/Scripting Languageunmatched
- Regulationsunmatched
- Riskunmatched
- Security Monitoringunmatched
- Software Configuration Managementunmatched
- Software as a Service (SaaS)unmatched
- Source Code/Configuration Management (SCM)unmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
- Unix Operating Systemsunmatched
- Writing Skillsunmatched
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